捷運軌道工程介面管理知識庫系統建構之研究

THE STUDY OF MRT TRACK PROJECT INTERFACE PROBLEMS IN KNOWLEDGE MANAGEMENT

黃金田(Chin-tien Huang)

指導教授 ： 黃榮堯

國立中央大學/工學院/土木工程學系/博士(2008年)

摘要

中文摘要
捷運工程預算龐大，介面複雜，與進度及品質息息相關；鑒於營建業在面對介面問題缺乏有效的管理，其解決方法多採用見招拆招的方式，而且專業人員離職時，都把工作經驗及施工整合的技術帶走，於是高薪聘用技術顧問解決介面問題應運而生，即不經濟又不科學，實為當前必需解決的嚴重問題。
本研究針對該項解決介面的嚴重問題，首先進行實務上的研究，探討捷運淡水線展延工期的主要因素，結果發現介面因素約佔有高達18％左右的比率，確認介面的問題值得深入探討，於是應用SAS策略軟體以規模量化的方法，將捷運軌道工程28項介面問題作量化的研究，萃取出管理、經驗、協調、契約、法令及不可抗力等6種潛伏的主要構面因素，然後再作信度分析與效度分析，結果發現以管理、經驗及協調等三項構面因素最為關鍵，其細部結構因素，歸屬於技術(Know-how)範疇，歸納出本研究之重要焦點。
為使介面的嚴重問題，能獲得改善，本研究進一步的將其細部結構導入知識庫，融入規劃手冊、契約管理、整合經驗與技術等設計查詢、資料、篩選與比對、問題與對策等四項模組，建構一套捷運軌道工程介面管理知識庫系統，提供較佳的解決方案。
為本研究成果能提供眾多的營建業分享，最後設置知識庫KM平台，建構一套捷運軌道工程介面管理知識庫網路應用系統，除執行上述的四項功能之外，希望協助大型營建業者相關介面管理資訊的快速取得與分享，更透過網際網路無遠弗屆的特性，提供中小型營建業者相關介面管理技術之諮詢，因此，本研究期望不受限於時空的限制，共同塑造技術交流、分享與整合等達到知識管理之目標，不僅提昇作業效率，而且更使工程介面管理技術與經驗得以永續傳承。

關鍵字

捷運、軌道、介面問題、知識管理

並列摘要

Abstract
The MRT projects are characterized by considerable amount of budgets and complicated interfaces so that the progress of rate and quality play critical roles in the construction. However, the managers in construction industry usually deal with interface problems according circumstances rather than taking systematical and effective measures. Besides, the company is likely to lose the experiences and techniques associated with the professionals when they leave their jobs. To mitigate those problems, hiring external technical consultants for interface problems become common despite its uneconomical and unscientific characteristics. Therefore, it has appeared as an essential issue which needs to be addressed immediately in the construction industry.
To grasp the insights of interface problems, the research starts from practical research to explore major factor for the extension of MRT construction project. The findings show that the interface factor can explain the variance as highly as 18%, and thus imply that interface problems should be further examined. Then quantitative methods are applied to investigate 28 specific interface problems to extract 6 underlying interface factors. The results indicate that “management”, “experience”, and “coordination” factors are the most crucial to project performances, and all of them can be regards as “know-how” factors.
To improve such serious interface problems, the research utilized a knowledge base, which involves four modules (inquiry, data, screen and comparison, and problem-solving) to establish a knowledge base of MRT interface management with a view to providing better solutions Finally, a web-based application system about interface management in track engineering is established to help share the insights with such industry specialists. Moreover, such system can facilitate the exchange of managerial information among large constructers, and supply managerial technique consultation to medium or small constructers via internet. Consequently, this research establish a mechanism, not restrained by space, time or location, to create cost advantage, reduce waste of human resource, improve operational efficiency and pass down the managerial techniques and experiences through knowledge sharing and techniques integration.

並列關鍵字

MRT ； TRACK ； INTERFACE PROBLEMS ； KNOWLEDGE MANAGEMENT

參考文獻

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