知識整合能力對資訊系統委外績效之影響

The effect of knowledge integration capabilities on outsourcing project effectiveness

張君瑤(Chuan-yaw Chang)

指導教授 ： 王存國

國立中央大學/管理學院/資訊管理學系/碩士(2008年)

摘要

近年來，委外逐漸變成企業維持競爭一個必要手段，因此資訊科技委外有顯著的成長。然而，由於客戶和供應商的知識鴻溝，潛在地造成系統的失敗。因為這些鴻溝不僅可能產生開發錯誤的風險也衍生出客戶和供應商之間的衝突。因此，知識整合在資訊系統委外中是相當重要的。
因此，本研究的目的之一即是探討「知識整合能力」如何影響「資訊系統委外績效」，而另一個目的則是了解「夥伴關係」是否能夠扮演中介角色在「知識整合能力」和「資訊系統委外績效」之間產生正面的影響。
本研究以台灣製造業為研究樣本，研究結果顯示：(1)知識整合能力中的「系統化能力」對於「資訊系統委外績效」有正向影響效果；(2) 知識整合能力中的「協調能力」和「社會化能力」是透過「夥伴關係」間接地影響「資訊系統委外績效」，而非直接地影響；(3)「夥關係」對於「資訊系統委外績效」有正向影響效果。

關鍵字

專案績效 ； 夥伴關係 ； 資訊系統委外 ； 知識整合能力

並列摘要

As outsourcing evolves into a competitive necessity, outsourcing of IT services continues to grow at a significant rate in recent years. However, knowledge gaps between the stakeholders (e.g., end-users, IS department personnel, and the vendor) likely make outsourcing unsuccessful because such gaps not only increase the risks of development errors but also lead to conflicts between outsourcing partners. The need for knowledge integration in the IS outsourcing is therefore important.
The purpose of this study is to explore how knowledge integration capabilities influence the performance of IS outsourcing projects, and whether the influence of such integration capabilities on the performance is mediated by a good partnership.
This study was conducted with data collected from manufacturing firms in Taiwan. The research findings showed that: (1) system capabilities are positively associated with outsourced IS project effectiveness; (2) coordination capabilities and socialization capabilities can only influence outsourced IS project effectiveness indirectly through outsourcing partnership; (3) partnership is positively associated with outsourcing project effectiveness.

並列關鍵字

partnership ； IS outsourcing ； project effectiveness ； knowledge integration capabilities

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