資訊科技資源與廠商夥伴關係對供應鏈績效之研究

Study of the Influence of IT Resources and Partnership among Manufacturers on Supply Chain Performance

林益誠(Yi-cheng Lin)

指導教授 ： 陳炫碩

國立中央大學/管理學院/企業管理學系/碩士(2008年)

摘要

全球企業的激烈競爭導致供應鏈管理的重要性在2008年持續的火熱，依據Rai et al.,（2006）所提出的研究架構，認為若要獲取供應鏈組織的績效，第一步為IT基礎建設的整合，接著為資訊流、實體物流、金流的相關流程整合，最後得到供應鏈績效，另外，加上Melville (2004)所提出的研究架構，進一步指出，流程整合的影響因素為資訊科技資源(TIR)、人力資源(HIR)與互補性組織資源，而外在影響因素為交易夥伴，因此我從這兩篇論文的架構裡，發現Rai et al.,（2006）所提出的架構中影響流程整合的因素應該不僅止於IT基礎建設的整合，應考量到Melville (2004)研究架構中所提出的Human IT Resource與Complementary Organizational Resources，使得資訊科技的基礎建設更趨具備完整性，對於流程的整合更加完善。 本研究實證出IT人力資源的構面對IT基礎建設有相當正向的影響，當組織透過IT人力資源與IT基礎建設的充實以創造出優勢時，也同時將廠商夥伴關係納入研究考量之中，因不考量商業環境的基礎建設則將會使相關績效大打折扣，故本研究提出共同依賴性與依賴不對稱性等夥伴關係的影響因素，並驗證出廠商夥伴關係對於IT基礎建設具正向的影響，以此為基礎，才更進一步的探討流程整合的動作，為了達到供應鏈組織規律地分享資訊，削減批量、增加訂單頻率、削減緩衝的存貨，以及有效率的將資訊科技和商業流程做整合，並進一步實作為供應鏈管理流程，發揮最佳的互動關係，達成彼此追求的績效目標。

關鍵字

資訊科技 ； 人力資源 ； 廠商關係 ； 流程整合 ； 供應鏈績效

並列摘要

Global fierce competition led to the importance of supply chain management in 2008 continued the fiery, Rai et al.,（2006）based on research by the structure, to access that the performance of the supply chain organization, the first step for the IT infrastructure integration and then for the information flow, logistics entities, the flow of processes related to integration, the end of the supply chain performance. In addition, Melville (2004)added by the research framework, further pointed out that factors affecting the integration process for the IT resources (TIR), Human Resources (HIR) and the complementarity of organizational resources, and outside factors affecting is the trading partners. I am from the two papers of the structure and found that Rai et al., (2006) by the framework of the factors affecting the integration process should not limited to the integration of IT infrastructure, should consider to Melville (2004) study In the framework proposed by the Human IT Resource and Complementary Organizational Resources, makes the IT infrastructure with more integrity, the process of integration more complete. Empirical studies of the IT human resources to face the IT infrastructure configuration has a positive impact, when the body through IT human resources and IT infrastructure to create a substantial advantage, manufacturers also will consider partnerships included in the study. On this basis, to further the process of integration of action in order to achieve the Organization of the supply chain to share information, cut approved amount, frequency of orders increased, the reduction of buffer stock, as well as the efficiency of IT and business process integration to do And further it as a supply-chain management processes, the interaction between the best and reach their pursuit of performance objectives.

並列關鍵字

Process Integration ； Supply Chain Performance ； IT ； Human Resources ； Partnership

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