流程導向之企業資訊入口網站建置─電池封裝業者的SAP教育訓練系統實作的個案研究

Process-Oriented Enterprise Information Portal Development – A Case Study of a Battery Packaging Co.’s SAP E-Learning System

溫建和(Chien-Ho Wen)

指導教授 ： 何靖遠

國立中央大學/管理學院/資訊管理學系碩士在職專班/碩士(2011年)

摘要

個案公司面臨企業營運低潮，正進行企業流程再造工程。資訊單位年度預算大幅刪減的狀況下，同時面對資訊人員居高不下的離職率，資訊單位該如何解決目前的困境，以達成年度資訊目標，並能協助公司的流程再造工程？
資訊單位以重新建置企業資訊入口網站為目標，將資訊單位所有成員納入開發專案中，由傳授開發技能開始，到開發任務分配作業。透過全員學習的過程，培養團隊學習的氣氛，進而影響企業的流程再造。一來讓資訊單位成為穩定運作的單位，二來也讓企業轉型的過程中，能有適當之資訊系統協助，讓企業的運作更具競爭力。
個案公司的專案計畫分為兩階段：第一階段主要為資訊單位人員的能力培訓、建置以企業流程為導向的企業資訊入口網站，並建置一個SAP教育訓練項目為範例的開發演練；第二階段開始分配任務以開發企業需要的各項資訊系統，例如線上數位學習系統的各種訓練項目內容和知識管理平台的開發建置。本個案研究範圍單單涵蓋個案公司第一階段的任務。研究發現，個案公司因此可以快速開發需求之教育訓練項目，也將開發的難度降低，讓資訊單位每個人經過培訓後，有能力參與開發。

關鍵字

線上數位學習系統 ； SAP教育訓練系統 ； 企業資訊入口網站

並列摘要

The case company, facing the lower business operations, is carrying on a Business Process Re-engineering (BPR) initiative. Under the big budget cut and high staff turnover, how the information unit can resolve the current difficult situations, achieve the annual target, and help with the undergoing BPR?
The information unit set building the Enterprise Information Portal (EIP) as a unit goal, and all staffs of the information unit are members of the project team. The project begins with staff training with system building capability and followed by the task assignment. All staff being part of the project helps develop the atmosphere of team-based learning and in turn positively influence the BPR initiative. It serves two purposes. One is to enable the information unit to stabilize, and the second, it also allows enterprise to transform with the assistance of appropriate information system, and its operations more competitive.
The project of information unit is divided into two stages. The first stage focuses on the staff training, using the establishment of the process-oriented EIP as the guidance and the development of an e-learning system for an example SAP operation as a practice sample. In the second stage all the development tasks are assigned to each individual staff, including e-learning system and knowledge management platform of the company. The scope of this research is entirely on the first stage of the project. The findings are, through the staff training with sample practice of the SAP e-learning system, the information unit can fast develop newly required e-learning systems for other SAP operations, and with less difficulty. Moreover each trained staff is more capable and qualified for joining the development team.

並列關鍵字

Enterprise Information Portal ； SAP Training System ； E-Learning

參考文獻

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31. The World Wide Web Consortium (W3C): HTML. 2011年3月21日，取自 http://www.w3.org/wiki/HTML

【中文文獻】