居家照顧服務員核心能力之研究-以雲林縣為例

Core Competency of Home Care Workers: A Case Study of Yunlin County

賴素月(Su-Yueh Lai)

指導教授 ： 陳毓璟

國立中正大學/教育學院/成人及繼續教育系高齡者教育研究所/碩士(2013年)

摘要

本研究主要在探討居家照顧服務員應具備核心能力，並比較核心能力重要性認知及實際表現差異，及影響核心能力重要性認知及實際表現之因素。以雲林縣居家服務提供單位的居家服務督導員、居家照顧服務員為研究對象，進行結構式問卷調查，有效樣本為272位，有效回收率88％。
研究結果：一、居家服務督導員核心能力認知，在六點量表中整體總平均值為5.29分，居家照顧服務員核心能力認知，整體總平均值為5.65分，介於重要與非常重要之間。對居家照顧服務員應具備的人格特質、服務態度、人際溝通、問題解決、專業知識、專業技能、工作倫理、自我及專業成長等八大核心能力，持認同態度。二、居家服務督導員對居家照顧核心能力整體重要性認知低於居家照顧服務員。三、居家照顧服務員在居家照顧核心能力整體重要性認知，高於其目前居家照顧核心能力具備的程度。四、專業知識、自我及專業成長係居家照顧服務員自認為較不足，需優先改善的能力。五、年齡與健康情形會影響居家照顧服務員對核心能力具備程度的自我評定。
研究建議：一、居家照顧服務員應提升專業知識。二、在職訓練課程應針對居家服務督導員及居家照顧服務員一致認同的重要核心能力規劃，可做為甄選居家照顧服務員參考的依據。最後，針對研究工具和研究對象的有限性，提出未來研究的建議。

關鍵字

核心能力 ； 照顧服務員 ； 居家服務 ； 教育訓練

並列摘要

In this study, the required core competencies for home care workers were explored, comparing the differences between and factors that affect the perceived importance and actual performance of core competencies. A structured questionnaire survey was conducted; the participants comprised the home care supervisors and workers in Yunlin County, Taiwan. Overall, 272 valid questionnaires were collected, yielding an effective return rate of 88%.
The results are as follows: (a) the perception of core competencies for home care service supervisors achieved a mean of 5.29 points on a 6-point scale. The mean perception of core competencies for home care workers was 5.65, which scored between important and very important. The home care supervisors and possessed positive attitudes toward the 8 core competencies that home care workers should possess (i.e., personality, service attitude, interpersonal communication, problem solving, professional knowledge, professional skills, work ethic, and self- and professional development); (b) the perceived importance of home care core competencies in home care service supervisors was lower compared with that of the home care workers; (c) the perceived importance of core competencies in home care workers was higher compared with the core competency levels they possessed; (d) professional knowledge and self- and professional development were areas in which the home care workers felt inadequate and should improve first; and (e) the age and health situation of the home care workers affected their self-evaluation of their core competency levels.
Recommendations: (a) home care workers should improve their professional knowledge; and (b) in-service training courses should focus on planning critical core competencies that are acknowledged by both home care supervisors and workers. These core competencies can be used as a reference for selecting home care workers. Finally, the limitations of the current study are addressed, and recommendations are offered for the research tools and participants in future studies.

並列關鍵字

home care services ； core competency ； care worker ； training

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