中文摘要 本研究旨在探討大專校院專任心理師之情緒勞務對工作倦怠的影響,並且以角色相對重要性作為調節變項,探討不同的角色相對重要性,其情緒勞務對工作倦怠之效果是否有差異。本研究採問卷調查法,以國內已取得執照,且現就職於國內各公私立大專校院諮商中心、學生輔導中心、健康中心等單位之專任心理師為研究對象,透過親自致電、電子郵件等方式,邀請全國各縣市之公私立大專院校專任心理師參與本研究,經一個月的線上問卷填寫邀請及回收,最終共得有效問卷203份。所使用之心理評量工具包括「輔導教師情緒勞務量表」、「哥本哈根疲勞量表中文版」、「角色重要性量表」以及個人基本資料表。研究資料以描述統計、相依樣本t檢定、相關係數考驗、迴歸分析及單因子共變數分析進行數據分析以回應研究問題。研究結果摘要如下: 一、 大專校院專任心理師普遍認定其工作包含情緒勞務,且情緒深層行動之使用是顯著高於情緒表層行動的。 二、 大專校院專任心理師之工作倦怠感受普遍為中等程度。 三、 大專校院專任心理師之情緒勞務程度越高,其工作倦怠感亦會隨之增加。 四、 大專校院專任心理師之情緒勞務對工作倦怠之效果,依其角色相對重要性之不同而有所差異。 最後根據研究結果,針對實務工作者、相關實務單位及未來研究提出建議。
ABSTRACT The purpose of this study is to explore the impact of emotional labor on burnout of full-time counselors in the university and consider role salience as the moderator. Questionnaire survey is used in this research. The subjects of this study were full-time counselors with national certification and working at school counseling center from different universities. To reach the objects, participating invitation of this research are phoned or sent by e-mail to the possible participants. After collecting and inviting for a month, 203 valid questionnaires are completed. The mental conduct measuring tools include “School Counselor’s Emotional Labor Inventory”, “The Chinese Version of Copenhagen Burnout Inventory”, “The Scale of Role-Salience” and basic personal information form. The data collected was analyzed with following method: descriptive statistics, paired sample T-test, correlation coefficient test, regression and one-way covariance. Research results are summarized below: 1. Emotional labor as a duty of the full-time counselors in university is confirmed, and the frequency of using deep acting is more than surface acting. 2. Full-time counselors in university have medium levels of emotional labor. 3. The higher emotional labor the full-time counselors in university get, the higher burnout feeling they’ll have. 4. Different role salience will make the effects of emotional labor on burnout of the full-time counselors in the university different At last, based on the research results above, recommendations are given for the practical workers, the institutional sector and future research.