組織氣候、全面品質管理、企業經營模式、學習導向對組織創新及企業績效影響之研究

A research Exploring the Effect of Organization Climate, Total Quality Management, Business Operation Mode and Learning Orientation on Organizational Innovation and Business Performance

李瑞崑(JUEI-KUN LEE)

指導教授 ： 沈慶龍 博士

國立屏東科技大學/管理學院/高階經營管理碩士在職專班/碩士(2008年)

https://doi.org/10.6346/NPUST.2008.00146

摘要

由於企業的內外在環境快速變遷，企業的競爭環境比起以往更加嚴峻，因此，企業如何該掌握核心價值與競爭優勢，是刻不容緩的課題，而創新就是企業維持競爭優勢的關鍵要素。在過去的文獻探討之中，有關創新研究大多著重在產品創新因素的探討，或是組織創新氣候的影響因素，研究探討組織創新之前因變項也都太過狹隘。因此，本研究將整合組織氣候、全面品質管理、企業經營模式、學習導向作為影響組織創新的主要前因變項及對企業績效的影響，並探討組織創新對企業績效間之關連性，試圖找出完整的思考脈絡。
本研究選擇台灣地區電機電子同業公會會員名錄(2006~2007)之企業排行榜名錄及金融服務業500大，作為本研究的調查對象，共寄出600份問卷，回收339份，其中297份有效問卷，有效問卷回收率是49.5%。另外，本研究使用線性結構關係模式(LISREL)進行實證並驗證本研究所提出之各項假設。整體而言，理論模式配置均符合可接受的適合度檢定水準，表示本研究的理論模型可獲得支持，並證實這六個構念間確實存在顯著之影響關係，本研究主要發現如下：1.組織氣候對組織創新有顯著正向影響。2.全面品質管理對組織創新有顯著正向影響。3.企業經營模式對組織創新有顯著正向影響。4.學習導向對組織創新有顯著正向影響。5.組織創新對企業績效有顯著正向影響。本研究並依據上述研究結果，提出建議。

關鍵字：組織氣候、全面品質導向、企業經營模式、學習導向、
組織創新、企業績效

關鍵字

組織氣候 ； 全面品質導向 ； 企業經營模式 ； 學習導向 ； 組織創新 ； 企業績效

並列摘要

Due to the rapid changes of the internal and external environment of the enterprise, the competition of the enterprise is now more competitive than before. And therefore, it is an imperious study of how the enterprise holds inner value and competitive advantage. Innovation is the essential factor of maintaining advantage in the competition. In the past literature review, innovative studies are more emphasized on the factors of innovating products or factors that affect the innovation climatically. The studies of antecedent variables of organizational innovation are all too narrow. And therefore, the study would be integrated the organizational climate, total quality management, business operation mode and learning orientation which are major antecedent variables to influence organizational innovation and the performance of business. Also, to study the relationship between the organizational innovation and to try to find out the complete understanding of the context.
The study chose associate’s name list of board of trade of Electric Machinery and Electric of Taiwan area (2006-2007) & Ranks 500 the first great financial service industries﹐It distributed six hundred questionnaires. It returned three hundred and thirty-nine questionnaires, and there are two hundred and ninety-seven available ones. The rate of return of available questionnaires is 49.5%. Besides, the study is applied LISREL to proceed practical attestation and to proof every hypothesis. In general, the collocation of theoretical pattern is conformed acceptable goodness of fit test level. So it shows that the theoretical pattern of the study obtained support, and proves that six constructs indeed exists significantly influence of relationship. The major discoveries of the study are:
(1)the positive influence significantly of organizational climate to organizational innovation.
(2)the positive influence significantly of total quality management to organizational innovation.
(3)the positive influence significantly of business operation mode to organizational innovation.
(4)the positive influence significantly of learning orientation to organizational innovation.
(5) the positive influence significantly of organizational innovation to the performance of business.
To sum of study, I provide suggestions according to the aforementioned results.

Keywords : Organizational Climate, Total Quality Management, Business
Operation Mode, Learning Orientation , Organizational
Innovation, Business Performance

並列關鍵字

Organizational Climate ； Total Quality Management ； Business Operation Mode ； Learning Orientation ； Organizational Innovation ； Business Performance

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