角色衝突與家族企業接班之探討─多利害關係人觀點

家族企業接班一直以來都是企業經營的重要課題，由於接班過程中會牽扯到企業內部多利害關係人，而這些利害關係人對於接班者角色的期望，與接班者對自我角色的期望不同時，便會產生角色衝突。這些衝突容易導致接班失敗或者企業瓦解。本研究以訪談法與參與觀察法，分析不同利害關係人之間對接班人角色認知的落差、接班者對自我角色的觀點與衝突，以及利害關係人在預期接班過程前後的角色改變對家族企業接班的影響。

關鍵字

角色衝突；家族企業；接班；利害關係人

並列摘要

The study was designed to examine the role conflict and succession of family business: using a multi-stakeholder perspective. Family business succession has always been an important issue for business operations. Because the succession process will involve multiple stakeholders within the enterprises, and these stakeholders’ expectations for the role of successor are different from the expectations of the successor for their own role. There will be a role conflict. These conflicts can easily lead to succession failure or the collapse of the enterprise. This research uses interview method and participation observation method to analyze the gap in the recognition of the role of successor among different stakeholders, the views and conflicts of the successor’s self-role, and the influences of expected changes in the role of stakeholders before and after the succession process on susscession of the family business.