應用青銀共創設計模式於高齡者用藥輔助設計之研究

Applying the Elder and Youth Co-Creation Model on Medication Aids Design for Elder

蕭雨濛(Yu-Meng Xiao)

指導教授 ： 黃鼎豪

國立臺北商業大學/創新設計與經營學院/創意設計與經營研究所/碩士(2021年)

摘要

為高齡者設計需考量其特性與需求，因此許多研究將高齡者納入設計程序進行參與式設計，然而以往高齡者的角色多為受諮詢者或測試者，較少實際的主動參與設計。因此，本研究整合以基於經驗的協同設計與設計思考的程序與工具，發展青銀共創模式並應用此模式於高齡者密切需要的用藥輔助設計上，探討透過青銀共創模式對高齡者與年輕設計師雙方的影響與效益。透過此模式讓青銀兩方共同合作設計，以高齡者為中心，去深入瞭解他們的需求，並利用高齡者有豐富的經驗，年輕設計師有獨特的創造力，讓年輕設計者更能同理高齡使用者，讓高齡者更能積極參與設計程序。
本研究以工作坊的形式落實青銀共創模式，招募9位高齡者，8位設計系學生，經歷相互接觸、理解用戶、定義問題、形成概念、原型繪製與測試等5場共創工作坊。針對高齡者現有的用藥問題進行確認與重新設計用藥輔助，並在工作坊結束後，進行焦點團體訪談，透過訪談法收集資料進行分析討論。
本研究結果顯示，透過青銀共創的模式能使年輕設計師提升對使用者的同理心，找到目標客戶的潛在的需求，得到對需求的正確理解，設計符合目標客群的產品。青銀共創的模式可作為激發年輕設計師多元化設計想法的方法，與高齡者想法上碰撞，能從多個方向角度和層次進行重組，探求多種獨特且多樣的想法。青銀共創模式可提升高齡者創造力自信程度以及作為展現高齡者技能與經驗的方法。當高齡參與者感受到自己在設計時想法被得到重視，能儘快建立起自己富含創造力的認知，從而以更積極主動的共創態度進行更多深程度的探討。在設計過程中也更能發掘展現高齡者的技能、經驗與能力。因此，青銀共創模式可作為高齡者與年輕設計師合作設計之參考。

關鍵字

青銀共創 ； 設計思考 ； 基於經驗的協同設計 ； 用藥輔助設計

並列摘要

Because the characteristics and needs of the elderly must be considered when designing for the elderly, many studies bring them into the design process for participatory design. However, the elderly have mostly played the role of a consultant or tester and not had practical, active participation in design. Therefore, this study integrated experience-based co-design as well as design thinking procedures and tools. Specifically, we aimed to develop the elder and youth co-creation model and applied this model to the design of medication aids that are essential to the elderly. We also aimed to explore the influence and benefits of the elder and youth co-creation model on both the elderly and young designers. Through this model, both groups can work together in designs that focus on the elderly, to deeply understand the needs of the elderly, and to make use of the rich experience of the elderly. The unique creativity of young designers can also help and improve their empathy for the elderly, and older people can thus actively participate in the design process.
In this study, the elder and youth co-creation model was implemented in the form of workshops. Nine senior citizens and eight design students were recruited and participated in five co-creation workshops: mutual contact, understanding users, defining problems, forming concepts, and prototype drawing and testing. Subsequent confirmation and redesigning of the medication aids for the elderly were carried out through conducting focus group interviews after the workshop. Data were collected through interviews for analysis and discussion.
The results of this study show that the young designers improved their empathy for users, identified the potential needs of target customers, obtained a correct understanding of their needs, and designed products that met the needs and expectations of the target customers. The elder and youth co-creation model can be used as a method to stimulate the diverse design ideas of young designers in tandem with the ideas of the elderly, which can assist in reorganization from multiple directions and levels and explore a variety of unique and diverse ideas. The elder and youth co-creation model can also enhance the creativity and confidence of the elderly and serve as a way to exhibit their valuable skills and experience. This can quickly build up the creative cognition of older participants when they feel that their ideas are valued in design, and more in-depth discussions with a more active co-creation attitude can be experienced. In the design process, the skills, experiences, and abilities of the elderly can be explored and displayed. Therefore, the elder and youth co-creation model can be used as a reference for cooperative design between the elderly and young designers.

並列關鍵字

The Elder and Youth Co-creation ； Design thinking ； Experience-based of Co-design ； Medication Aids Design

參考文獻

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