領導風格、薪酬制度、工作壓力與組織氣候對留任意願影響之研究-以醫院清潔人員為例

The Impact of Leadership Styles, Compensation System, Job Stress, and Organizational Climate on the Intention to Stay - A Case Study on Hospital Cleaning Attendant

楊育欽(Yu-Chin Yang)

指導教授 ： 蔡明智

義守大學/管理學院/管理碩博士班/碩士(2018年)

摘要

醫院清潔人員為環境維護第一線，醫院清潔工作存在不同程度的風險，若長期暴露於空氣的有害物質中，或直接接觸有害物質，對人體危害甚鉅。加上清潔人員多數是中高年齡勞動人口，在醫院工作的壓力及負擔較大，容易有轉換工作的想法。為了解醫院人員之領導風格、組織氣候、薪酬制度對清潔人員的工作壓力及留任意願之影響。本研究透過問卷調查方式，發放500份問卷，回收有效樣本為386份，以統計分析方法，探討上述變項之間的關係。研究結果顯示：
1.同背景變項之個人對領導風格、薪酬制度、工作壓力、組織氣候與留任意願之知覺有差異。
2.薪酬制度對組織氣候有正向影響。
3.工作壓力對組織氣候具負向影響。
4.組織氣候對留任意願有正向影響。
5.組織氣候在薪酬制度對留任意願的影響具有完全中介效果。
最後，根據上述研究結果，本研究亦提出具體建議，供相關管理人員做參考。

關鍵字

領導風格 ； 組織氣候 ； 薪酬制度 ； 工作壓力 ； 留任意願

並列摘要

Hospital cleaning staffs are the first line of environmental protection. This work has different degree of risks; people constantly contact directly to the harmful substances or exposure to such indoor air may damage their health situation. In addition, most of the cleaning staffs are middle- and high-age working people. The pressure and burden of working in the hospital is large, therefore it is easy to have the idea of converting work. In order to understand the impact of leadership style, organization climate, compensation system, and job stress on the intention to stay of cleaning staff. Five hundred questionnaires were distributed and 386 valid samples were collected in this study. The relationship between the above variables was discussed using statistics analysis technique. Research results reveal:
1.Individuals with different background variables have different perceptions on leadership style, compensation system, job stress, organizational climate and the intention to stay.
2.Compensation system has positive effect to organizational climate.
3.Job stress has negative influence to organizational climate.
4.Organizational climate has positive effect to intention to stay.
5.Organizational climate has a full intermediary effect on the impact of the compensation system on the intention to stay.
Finally, based on the above research results, this study also provides specific recommendations for relevant management personnel as their reference.

並列關鍵字

Leadership style ； Organizational climate ； Compensation system ； Job stress ； Intention to stay

參考文獻

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