工業區從業員工參加培訓課程滿意度及需求之研究----以楠梓加工出口區員工為例---

Study on Satisfaction and Demand of Training Courses in Industrial Area Employees —Taking Nanzih Processing Export Zone Staff as an Example

滕麗芳(Li-Fang Teng)

指導教授 ： 劉旭冠

義守大學/管理學院/管理碩博士班/碩士(2017年)

摘要

過去幾十年來對工業區內從業員工參加培訓課程狀況鮮少人積極研究與分析，致課程變化不大與活潑性不高，許多廠商寧願派員工至其他機構訓練，使成本增加與時間浪費，為進一步了解，並找出員工對訓練課程滿意度及課程需求為本研究之目的。
目前全台有10處加工出口區，從業人口有約8萬人，楠梓加工出口區內員工即佔有4萬餘人（加工區統計月報,2017.03.）。全國各種工業園區如：科學園區、縣市工業區、加工區、農科園區、物流園區等，各園區產業不同，特性不同。在各園區均有其主管機關，對於其所屬員工人才培訓計畫不盡相同。本研究以楠梓加工出口區內員工參加過主管機關辦理之培訓課程為對象作資料上之蒐集。
本研究正式問卷採抽樣調查，共計發出問卷700份，回收680份，經篩選出答題有一致性或答題不完全者為無效問卷，剔除無效問卷計29份，實際有效樣本問卷為651份，有效問卷回收率93％。
據研究發現園區從業員工對主管單位所辦理課程之滿意度，工作年資、教育程度及公司職務在培訓課程之滿意度有顯著差異；在性別、年齡、教育程度、服務產業別及公司職務在培訓課程之需求上亦有顯著差異。
本研究根據實證分析得知，本研究假設H1：不同員工的人口統計變項對培訓課程滿意度有顯著差異。部份是成立的。假設H2：不同員工的人口統計變項對培訓課程需求有顯著差異。部份是成立的。
建議應以員工需求、個人程度並顧及各層面員工，符合趨勢、時代潮流，規畫開辦適合各階層課程。

關鍵字

楠梓加工出口區 ； 課程滿意度 ； 課程需求

並列摘要

In the past few decades, there have been few studies and analyzes on the training courses of the employees in the industrial areas, so that the course is not diverse and does not change a lot. Many manufacturers prefer to send staff to other institutions to train and increase the cost and time. For further understanding, it is the purpose of the study to find out the satisfaction of the training courses and the curriculum needs.
At present, there are 10 processing and export areas in Taiwan, employing about 80,000 people, Nanzih Processing Export Zone, employees accounted for more than 40,000 people National industrial parks such as: science park, county industrial area, processing area, agricultural park, logistics park. Each of the park industry is different and has different characteristics.
In this study, a total of 700 questionnaires were issued and 680 were collected. The results were as follows: Invalid questionnaires were selected, 29 cases were excluded, and the actual valid questionnaires were 651. The effective questionnaire recovery rate was 93%.
According to the study, it is found that the employees have a positive correlation and the satisfaction rate of the working year, the educational level and the company's duties are significantly different in the training course. In terms of gender, age, educational level, service industry and company, there is a significant difference in the demand for training courses.
This study is based on empirical analysis that this study assumes that H1: different employee variants have significant differences in training course satisfaction. It is established. Assuming H2: Different employee variables have significant differences in training course requirements which are established. It is suggested that staff needs, individual level should take into account all levels of staff, in line with the trend of the times, and school strategy alliance cooperation credits prerequisite classes, planning to run suitable classes for all levels.

並列關鍵字

Nanzih Processing Export Zone ； curriculum satisfaction curriculum needs

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