國軍緊急救護技術員職場壓力與倦怠關係之研究

Work Stress and Burnout in Taiwan Military Emergency Medical Techninians

潘師文(Shr-Wen Pan)

指導教授 ： 楊東震

義守大學/管理學院/管理碩博士班/碩士(2018年)

摘要

到院前緊急醫療救護就等同於醫院急診的院外延伸，國軍緊急救護技術員主要係對國軍部隊官兵遂行緊急救護工作，並於各項災害遇大量傷患產生時於第一時間抵達現場執行傷患搶救工作。本研究目的乃在瞭解國軍緊急醫療技術員職場壓力及倦怠與工作滿意之研究，期有助於國軍緊急醫療救護系統之水準更能提升。回顧相關探討國軍基層部隊職場壓力與工作滿意相關因素，顯現出國軍部隊職場壓力對工作滿意均有顯著的負向影響，故本研究假設國軍緊急救護技術員工作負荷、角色衝突、組織氣氛、個人發展及情緒勞務等變項與工作滿意呈負向影響。
本研究主要對象為南部地區國軍軍醫部隊緊急救護人員，該單位現有人數僅112員，問卷有效樣本數91人，故採問卷調查及焦點團體訪談等兩面向同時實施，包含了量化與質性的分析。問卷調查包含「個人基本資料」、「職場壓力量表」及「倦怠與工作滿意量表」之結構式問卷。焦點團體訪談則邀請南部地區軍醫部隊緊急救護人員八位受訪者，其中訪談軍官、士官、士兵，已能了解不同階層對於國軍緊急救護技術員的觀點。
在量化分析研究結果，工作負荷與角色衝突、組織氣氛、個人發展及情緒勞務等均具顯著相關。但職場壓力與工作滿意均未達顯著差異水準。可是在焦點團體訪談後分析了解，國軍緊急救護技術員雖然有相當工作壓力及負荷，可是針對工作環境性質、薪資上的回饋及工作成就等因素，相較於其他類型的部隊工作滿意度較佳。

關鍵字

國軍 ； 緊急救護技術員 ； 工作壓力 ； 工作滿意

並列摘要

Pre-hospital Emergency Medical Service is an extension of Emergency Department. Military EMT offers emergent medical help to service members and rescues injuries when disasters or mass casualty incidents happen. The purpose of this study is to understand the relationship between workplace stress, occupational burnout and job satisfaction of military EMT and improve the work performance. This study investigated the relationship between workplace stress and job satisfaction of service members revealed workplace stress had significant negative influence to job satisfaction. The variables of workload, role conflict, organizational climate, personal development and emotional labor were therefore hypothesized to have negative impacts on job satisfaction of military EMT in this study.
This study included the military EMT from medical troop of southern region and effective sample was 91 out of 112. Questionnaire survey and focus group were carried out simultaneously including quantitative and qualitative analysis. Questionnaire survey contained structured questionnaires of “personal information”, “scale of workplace stress” and “scale of occupational burnout”. 8 interviewees composed of officers, sergeants and soldiers from medical troop of southern region were invited to focus group to understand different perspective of military EMT.
Workload, role conflict, organizational climate, personal development and emotional labor had significant correlation in quantitative analysis. However, workplace stress and job satisfaction failed to reach significant difference level. Even though workload and pressure, in focus group, the military EMT had better job satisfaction than other troops for the factors of work environment, salary and achievement.

並列關鍵字

armed forced ； emergency medical technician (EMT) ； workplace stress ； job satisfaction

參考文獻

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