動物醫院管理資訊系統之前台系統研發

近年來，隨著社會結構的改變，寵物已成為人們的夥伴，甚至如同家人一般的重要，因此動物醫院也大量增加。但是動物醫院的工作繁雜，不同種類的動物有著不同的習性與身體構造，診療的方式也不盡相同，所以需要動物醫院管理資訊系統來輔助。本研究以某一動物醫院管理資訊系統為例，針對實際使用後發現的缺點加以改良，重新開發其前台系統。現有動物醫院管理資訊系統功能繁多，對中小型的動物醫院來說反而造成操作負荷，且受硬體系統更新的影響，原設計的操作畫面過小。此外其病歷表採純文字輸入，檢視診療圖片時須切換頁面相當不便。因此本研究致力於改善這些現存缺點，主要的改善包括：(一)自動分類排序的掛號看診功能、(二)寵物病歷表的新舊病歷自動連結、(三)寵物病歷中圖文整合等。透過本研究完成開發一套適合中小型動物醫院的前台系統，此系統具有更好操作、更高效率、更合用以及較低成本的特性。

關鍵字

動物醫院；管理資訊系統；系統開發

並列摘要

With the social change in recent years, pets have become our partners or even important family members. Thus, the animal hospitals increase accordingly. However, tasks executed in animal hospitals are diverse and complicated since the characteristics and body structures for animals are different and, thus, various medical diagnosis and treatment is required. Therefore, a specific information system is crucial to operate and manage the animal hospital. In this thesis, an existing information system used in a medium animal hospital was analyzed. Based on the analysis results a new front-end system for the animal hospital information system was developed so that the shortcomings of the existing system could be improved. Since the functionality of the existing system are versatile and complex, the loading of operating and maintaining the system may overwhelm the IT staffs in a small/medium animal hospital. Besides, due to gradually upgrade of the hardware the original user interface suffers from small and inefficient display frame. And, the medical history composes of two separated parts: text and image. Thus, switching between two types of information on reviewing the medical history introduces latency and causes inconvenience. Thus, a new front-end system was developed to improve these shortcomings. The improvements include: (1) automatically sorting and scheduling the treatments according to the registration, (2) integrating the new part with the existing part of the medical history automatically, and (3) seamlessly composing text and image in medical history. Thus, a front-end system for the information system designed for small/medium animal hospitals was successfully developed in this study. The front-end system supports better usability, higher efficiency, more customized functionality, and lower cost.