探討組織氣候、領導行為對員工工作壓力、工作滿意度之影響

近年來，企業一直將人力資源視為組織內的重要資產，員工的表現直接影響組織的績效和目標的達成。許多不同的調查和研究表明，員工滿意度將直接影響工作質量以及員工與公司的互動。哪些因素影響員工滿意度？他們上班時是否感到舒適和滿意？他們想長期堅持公司嗎？這都是各位領導一直關心，FPT軟件公司也不例外。對FPT軟件的員工進行了調查，以找出這四個問題的相關性:組織氣候、領導行為、工作壓力、工作滿意度。本研究發現：雖然高水平的工作滿意度，但與需求相比，公司的人力資源仍然缺乏和薄弱。因此，該研究使公司能夠進一步提高員工滿意度，從而提高工作質量並提高生產率。本研究透過問卷調查法,採取立意抽樣方式，以FPT軟體公司人員為主要研究對象。問卷收後以 SPSS 中文版統計軟體進行資料分析工具，使用因素分析、敘述性分析、信度分析、相關分析、迴歸分析、獨立樣本t檢定、單因數變異數分析。研究結果顯示，組織氣候對工作壓力有正向影響，領導行為對作壓力有正向影響，組織氣候對工作滿意度有正向影響，領導行為對工作滿意度有正向影響，工作壓力對工作滿意度有正向影響。

關鍵字

組織氣候；領導行為；工作壓力；工作滿意度

並列摘要

In recent years, companies have been listing human resources in their companies’ lists of most critical assets. Many different surveys and studies have shown that employees’ job satisfaction will directly affect not only work quality but also their attachment to the company. Which aspects affect their satisfaction? Do they feel comfortable and satisfied every time they go to work? Do they want to work there for a long time? These are what all leaders always care about. And FPT Software's leaders are no exception. The employees had been surveyed to research the correlation between 4 aspects: organizational climate, leadership behavior, employee's job stress and job satisfaction. This study has pointed out that even though employees have high satisfaction in their job, the company's human resources are still lacking in both number and quality. Therefore, this study would help FPT Software improve employees' satisfaction, and from that increase work quality and performance. This study explores the positive and negative relationships between organizational climate, leadership behavior, employee's job satisfaction and job stress. The study is executed with a survey and purposive sampling method, with FPT Software company’s staff members as the main research subjects. After the questionnaire was collected, the statistical software SPSS (Chinese version) were utilized to analyze data using t test, reliability analysis, descriptive statistics, factor analysis, correlation analysis, regression analysis and One-Way ANOVA analysis. The result showed that organizational climate and leadership behaviors have negative effects on job stress, while having positive effects on satisfaction. And job stress also affects empoyees’ satisfaction negatively.

並列關鍵字

organizational climate ； leadership behavior ； job satisfaction

參考文獻

Norashikin, H., Noorrmala, A. I., Fauziah, N., Norzaidi, M. D., & Chong, S. C.(2009). The effect of human resource practices on building learning organizations: evidence from Malaysian manufacturing firms. International Journal of Innovation and Learning, 6(3), 259-274. doi: 10.1504/IJIL.2009.023290

Rees, C. J., & Johari, H. (2010). Senior managers' perceptions of the HRM function during times of strategic organizational change: Case study evidence from a public sector banking institution in Malaysia. Journal of Organizational Change Management, 23(5), 517-536. doi: 10.1108/09534811011071261

中文部分