組織政治知覺與印象管理對組織公民行為之影響性研究：以靈性領導為干擾變項

The Influence of Perceptions of Organizational Politics and Impression Management on Organizational Citizenship Behaviour：Spiritual Leadership as a Moderator

盧芳君(Fang-Jyun Lu)

指導教授 ： 田靜婷

朝陽科技大學/管理學院/保險金融管理系/碩士(2015年)

摘要

本研究旨在探討組織政治知覺、印象管理對組織公民行為之影響，並以靈性領導為干擾變項，探討印象管理與組織公民行為間關係之干擾效果，以作為實務界在組織人力資源以及組織管理領導之參考依據。
　　本研究首先針對組織政治知覺、印象管理、組織公民行為及靈性領導作其相關文獻回顧，藉以奠定本研究理論基礎，並加以提出研究架構及假設。研究方法採問卷調查法，問卷量表包括組織政治知覺量表、印象管理量表、組織公民行為量表及靈性領導量表。研究對象以金融服務業人員為主，共發放550份問卷，實際回收問卷為476份，回收率為86.54%，經刪除未填答完整之問卷76份，有效問卷數為400份，有效問卷率為72.72%。
　　針對回收之有效問卷，本研究利用敘述性統計分析，以瞭解樣本資料在個人背景屬性上的分佈情形；利用Pearson相關分析，以瞭解組織政治知覺、印象管理、組織公民行為及靈性領導兩兩變數間的關聯程度；利用迴歸分析檢定組織政治知覺與印象管理之影響性、印象管理與組織公民行為之影響性；最後利用階層迴歸分析檢定靈性領導對印象管理與組織公民行為關係之干擾效果。
　　本研究根據資料分析結果，提出以下結論：
一、哀求與威嚇之印象管理策略受組織政治知覺之正向影響。
二、組織公民行為受奉承之印象管理策略正向影響；組織公民行為受威嚇之印象管理策略負向影響。
本研究根據上述之研究結果，提出下列建議：
一、 減緩組織成員的組織政治知覺
二、減少組織成員使用印象管理策略

關鍵字

組織公民行為 ； 印象管理 ； 組織政治知覺 ； 靈性領導

並列摘要

This research had the purpose of investigating the influence of organizational politics perceptions and impression management on organizational citizenship behaviour. Spiritual leadership is the moderator to research the interfering effect on the relationship between impression management and organizational citizenship behaviour, in order to provide human resources management and organizational leadership suggestions to the financial service industry.
In this study, we proposed conceptual framework and research hypotheses after literature review of organizational politics perceptions, impression management, organizational citizenship behaviour, and spiritual leadership. The research method was survey by questionnaire, including questionnaires on the organizational politics perceptions scale, the impression management scale, the organizational citizenship behaviour scale, and the spiritual leadership scale. The questionnaires participants were mostly financial services employees. In total 550 questionnaires were sent out. Of which 476 were returned, giving a return rate of 86.54%.After discarding 76 invalid questionnaires there was a total of 400 valid questionnaires, which made the rate of valid samples 72.72%.
After valid questionnaires were collected, descriptive statistical analysis was conducted to understand the distribution of the sample data in personal background. Pearson correlation analysis was conducted to test the relationship of the dimensions of organizational politics perceptions,impression management, organizational citizenship behaviour, and spiritual leadership. Regression analysis was used to test the influence between organizational politics perceptions and impression management, and the influence between impression management and organizational citizenship behaviour; Lastly hierarchical regression analysis was conducted to test the moderated effect of spiritual leadership on organizational citizenship behaviour.
According to the analysis of the data the following conclusions were proposed in the study:
1.Impression management strategies of supplication and intimidation were positively affected by organizational politics perceptions.
2.Organizational citizenship behaviour was positively affected by the impression management strategy of ingratiation.
Organizational citizenship behaviour was negatively affected by the impression management strategy of intimidation.
The following suggestions were proposed in accordance with the foregoing conclusions:
1. Reduced the organization of member’s perceptions of organizational politics
2. Reduced organizational members to used impression management strategies

並列關鍵字

Organizational citizenship behaviour ； Impression Management ； Organizational politics perceptions ； Spiritual leadership

參考文獻

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