從印象管理觀點探討組織個體政治技巧與建言行為之關係

From Impression Management to Explore the Relationship between Political Skill and Voice Behavior

洪贊凱(Tsang-Kai Hung) ； 曾鈺雯(Yu-Wen Tseng)

《人力資源管理學報》 12卷2期 (2012/06) Pp. 1-23

https://doi.org/10.6147/JHRM.2011.1202.01

摘要

過去有關建言行為的研究多著重於情境因素，少有研究去探討個體層次因素與建言行為間之關係；且少有研究去檢視到底誰為個體建言之對象。過去研究顯示，個體建言之對象應該是目標敏感的，可分為對同事提出建言及對主管提出建言兩者。因此本研究欲探討政治技巧與建言行為間之關係，以及人際信任在此關係間之關鍵角色。本研究以臺灣一般公、民營企業員工及主管為研究樣本，採取便利抽樣方式進行。共計發放120組，每組發放三份問卷（包含職員、職員的部門同事及職員之主管），問卷採配對方式進行，扣除無效樣本後，實際回收有效問卷共243份（81組），有效回收率為68%。研究結果發現，不論建言之對象為部門同事或主管：（1）政治技巧與建言行為間具有正向關係；（2）政治技巧與人際信任間具有正向關係；（3）人際信任與建言行為間具有正向關係；（4）人際信任在政治技巧與建言行為間具有完全中介之效果。最後，本研究依研究結果針對實務界提出具體的管理意涵，並提供後續研究者未來研究的參考方向。

關鍵字

政治技巧 ； 人際信任 ； 建言行為

並列摘要

Previous most studies mainly focus the situational factors on voice behavior, but the individual factor (e.g., personality) and to whom employees are likely to voice their thoughts has remained rarely examined. Extant literature indicates that voice behavior is target-sensitive and there are two types of voice behavior: Speaking out (voice toward peers) and speaking up (voice toward the supervisor). Present study examines the role of interpersonal trust in the relationship between political skill and voice behavior. We examined our hypotheses by collecting the data of employees, employees' peer, and employees' supervisor from 243 Taiwanese (eighty-one set) in different organizations. The valid return rate was 68%. Results of hierarchical multiple regressions revealed: 1. Political skill was positively related to voice behavior; 2. Political skill was positively related to interpersonal trust; 3. Interpersonal trust was positively related to voice behavior; 4. Interpersonal trust is fully mediated the relationship between political skill with speaking out and speaking up. Finally, according to the result, implication for practice and further research are discussed.

並列關鍵字

political skill ； interpersonal trust ； voice behavior

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