ERP導入成功關鍵因素與績效評估之探討 -以T公司為例

The Impact of Critical Successful Factors of ERP Implementation on Business Performance：A Case Study of the T Company

黃暄(Hsuan Huang)

指導教授 ： 李賢哲

大同大學/經營設計學院/資訊經營學系所/碩士(2006年)

摘要

ERP系統有助於商業處理流程的平準化，且能整合企業內各個功能與流程，以提供即時資訊給經理人做出正確的決策，因此近年來各企業紛紛導入，然實施成果莫衷一是。
本文選定導入ERP系統的T公司為研究對象，探討ERP系統整合能力、導入部門準備程度、ERP供應商支援能力對績效(有形利益與無形利益)的影響。為了解ERP系統對個案公司的績效影響，本研究先以因素分析發展出衡量ERP綜合績效的公式。然後再以問卷調查的方式收集資料，調查上述的三個變數對ERP綜合績效的影響，有效樣本為63份。採用相關分析與迴歸分析驗證所提出的假設。分析結果三個假設均成立，顯示ERP系統整合能力、導入部門準備程度、ERP供應商支援能力均與績效呈正向關係。

關鍵字

成功關鍵因素 ； 績效評估 ； 企業資源規劃系統(ERP)

並列摘要

ERP system can serve to smoothen business processes, to integrate each function and process of a firm, and to enhance managers make a correct and precise decisions with real-time information. Although many companies introduce ERP systems in recent years, the effectiveness of ERP systems is mixed.
The purpose of this study is to explore the impact of the integration ability of an ERP system, the readiness of each department of a firm and the support which ERP vendors can provide on the performance of a firm. This study chooses Tatung Company which adopted ERP systems in 2000 as the research object, and conducts a survey to realize how these three variables affect the performance after ERP implementation. Of 100 copies of questionnaires issued, a total of 63 valid copies returned with 63% response rate. By correlation and regression analysis, all three hypotheses proposed by this study are supported. Thus, integration ability of ERP systems, readiness of each department and supportive ability of ERP vendors all have positive relationships with the performance of ERP system.

並列關鍵字

ERP ； Critical Success Factors ； Performance Measurement

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