以生活型態探討高齡者之產品介面設計研究-以數位電視介面設計為例

A Lifestyle Study on the Product Interface Design for the Senior – A Case of DTV Interface Design

趙芳婷(Fang-Ting Chao)

指導教授 ： 吳志富

大同大學/設計學院/工業設計學系所/碩士(2006年)

摘要

台灣早已邁入聯合國定義的高齡化社會，亦即台灣人口結構中高齡化的比例正迅速增加，且因醫療技術的進步使人類壽命增長，加上「少子化」現象，高齡者愈來愈需要具備操作生活產品的基本能力才可以照顧自己的基本起居，因此為高齡者研究適合的產品介面正日顯重要。許多相關研究指出，高齡者在電視觀看上所花費的時間遠比其他年齡層多，對電視的依賴性也相當高，然而台灣目前正處於電視產品全面數位化時期，數位電視(DTV, Digital Television)已成為未來的趨勢，因其提供的服務遠超出一般人收看電視的習慣，將來在選購數位電視時，符合需求的操作介面將成為購買之重要因素。
有鑑於此，本研究透過問卷調查之方式收集高齡者生活型態及數位電視互動功能與服務之需求，利用集群分析法區分高齡族群之生活型態類型，並依其生活型態特徵來為其命名進而找出不同族群之功能需求。接著以現有數位電視介面為參考並佐以問卷調查之結果設計功能介面，再以ASP技術撰寫操作歷程紀錄程式(Active Server Page 3.0)，來即時紀錄受測者每個頁面停留的時間及錯誤率，將其結果以統計方法分析來證明針對該生活型態設計之功能介面的確適用於該族群。
結果顯示高齡者可分為傳統愛家型及積極活力型兩族群，此二族群對數位電視互動功能選單之功能排序有不同之需求，各族群對隨選影片、即時氣象資訊報導此二項功能的需求偏高，對於即時的線上互動服務等功能需求度偏低，其他功能在不同生活型態的需求方面皆有差異，然而由實驗之時間平均差更可看出高齡者對客制化的互動功能選單需求高。

關鍵字

數位電視 ； 介面設計 ； 生活型態 ； 高齡者

並列摘要

Taiwan, by UN definition, has long become an aging society in which elderly people must have the ability to handle life-related products in order to take care of their basic needs in life. It is therefore fairly important to study product interfaces that are appropriate for these senior citizens. Outcomes of many researches show elderly people are spending far more time on TV than other age groups. They have become highly dependent on TV. As Taiwan is going through the stage of comprehensive digitalization of its TV products, digital TVs(DTV, Digital Television) have become the trend of the future. Due to the fact that the services of DTVs are far beyond the scope of ordinary people’s viewing routine, an operational interface that meets the buyer’s requirement will be one of the important factors that determine which DTV will be brought to the checkout line.
In light of this observation, this study through questionnaire surveys collects information concerning senior’s lifestyles, as well as their requirements of the interactive functions and services of a DTV. Through the cluster analysis distinguishes different lifestyle types of the elderly group, names each lifestyle type in accordance with its characteristics and identifies functional needs of different groups. Next based on current DTV interfaces and outcomes of the questionnaire survey, the function interface is designed. The operational process recording program is then written via the ASP technique(Active Server Page 3.0) to keep track of the time test subjects stay on each page and the error ratio instantaneously. Through statistical analysis of the result it proves that the function interface designed for a particular lifestyle is indeed suitable for the group.
The outcome indicates elderly people can be divided into two groups: the traditional home-lover type and the active vigor-filled type. The two differ in ranking of the functions they need from the DTV interactive function menu. Both are in high demand of pay-per-view movies and instant weather reports. They are in low demand of online interactive services. Their need for other functions differs in every area. From the mean time average of the experiment we can tell elderly people’s need for custom-made function menus is intense.

並列關鍵字

digital TV ； interface design ； elderly people ； Lifestyle

參考文獻

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