組織成員角色壓力與組織承諾之關聯性研究—以人口統計變項為干擾變數

A STUDY ON THE RELATIONSHIP BETWEEN ORGANIZATION MEMBERS’ ROLE STRESS AND ORGANIZATIONAL COMMITMENT—WITH DEMOGRAPHICS AS A MODERATOR

葉育青(Yu-ching Yeh)

指導教授 ： 林信雄

大同大學/經營設計學院/事業經營學系所/碩士(2007年)

摘要

本研究旨在探討在職進修學生角色壓力與組織承諾之關係，以及人口統計變項對在職進修學生角色壓力與組織承諾之干擾效果。
本研究以問卷調查法為主，調查對象以台灣北區某科技大學進修部二技與四技在職學生為取樣範圍，回收有效問卷416份，以因素分析、信度分析、敘述性統計分析、皮爾森相關分析、簡單迴歸分析等方法進行統計分析。研究之主要發現摘要如下：（1）在職進修學生的角色壓力（角色模糊、角色衝突）對組織承諾具有負向影響；（2）在職進修學生的角色壓力對組織承諾之影響程度會隨著性別的不同而有顯著差異，男性的角色壓力對組織承諾之影響程度顯著高於女性；（3）在職進修學生的角色壓力對組織承諾之影響程度會隨著婚姻狀況的不同而有顯著差異，已婚者的角色壓力對組織承諾之影響程度顯著高於單身者；（4）在職進修學生的角色壓力對組織承諾之影響程度會隨著家庭狀況的不同而有顯著差異，有子女者的角色壓力對組織承諾之影響程度高於無子女者；（5）在職進修學生的角色壓力對組織承諾之影響程度會隨著年齡的不同而有差異，三十歲以下者的角色壓力對組織承諾之負向影響程度達顯著水準，而五十歲以上者的角色壓力對組織承諾之影響程度呈正向，明顯與其他年齡層不同；（6）在職進修學生的角色壓力對組織承諾之影響程度會隨著現職年資的不同而有顯著差異，現職年資較淺者的角色壓力對組織承諾之影響程度較強。
本研究冀望能夠提供組織管理當局些許攸關降低在職進修學生所面臨之角色壓力，增加在職進修學生對組織的認同與涉入，提高在職進修學生對組織的承諾等之具體建議。

關鍵字

人口統計變項 ； 組織承諾 ； 角色壓力

並列摘要

The present study aims to investigate the relationship between role stress and organizational commitment, and the moderating effect of demographic variables. The research purposes are (1) to examine the inter-relationship between role stress and organizational commitment of further- education- program students; (2) to explore whether or not the personal characteristics moderates the relationship between role stress and organizational commitment.
Questionnaire was the mainly research method. The samples were recruited from 500 further-education-program students of the Division of Continuing Education at a technological university in north Taiwan. In total, 448 questionnaires were distributed to conveniently sampled subjects. Of them 416 were found usable, resulting in a response rate of 83.2%. Descriptive statistics, reliability test, Pearson correlation analysis, simple regression analysis were used to conduct statistics analyzing. The major findings of this study are summarized as follows:
1. The higher the role stress of further-education-program students, the lower the organization commitment.
2. Gender differences significantly moderate the relationship between role stress and organizational commitment of further- education- program students. The male exerts a stronger influence than the female does.
3. Marriage status differences significantly moderate the relationship between role stress and organizational commitment of further- education- program students. The married group exerts a stronger influence than the single group does.
4. Family situation differences significantly moderate the relationship between role stress and organizational commitment of further- education- program students. And the group with children exerts a stronger influence than the group without children does.
5. Age differences moderate the relationship between role stress and organizational commitment of further-education-program students. Nevertheless, only those under 30 years old have a significant negative influence; by contrast, the over-50-year-old group exerts a positive influence. This finding remarkably differs from the results of the previous research.
6. Tenure differences significantly moderate the relationship between role stress and organizational commitment of further-education-program students. The shorter the job tenure at the present position, the stronger the negative effect.
This study hopes that it can provide managerial practitioners and academicians with concrete suggestions on how to lower the role stress that further-education-program students will encounter on the job while attempting to promote their organizational commitment.

並列關鍵字

DEMOGRAPHICS ； ORGANIZATIONAL COMMITMENT ； ROLE STRESS

參考文獻

李麗素（2004），「桃園縣國民中小學人事人員角色壓力與組織承諾之研究」，國立台北師範學院教育政策與管理研究所碩士論文。

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