電子產品企業機構研發部門的設計準則管理系統使用者介面研究

A Study on the User Interface of Design Guideline Management Systems for Mechanical Design in Electronic Product Companies

楊博清(Bor-Ching Yang)

指導教授 ： 陳立杰

大同大學/設計學院/工業設計學系所/碩士(2009年)

摘要

研發單位對於企業而言，從管理的層面來看，與製造、行銷、行政等三個單位並列為企業的四大部門。而研發部門的目的，則是希望能掌握關鍵性技術，建立起其技術門檻進而做出賺錢的東西，其中關鍵性的技術大多透過三種管道取得，首先是藉由企業間的購併模式取得、其次是透過專利的相互授權方式取得、最後則是由企業的內部透過研究發展而獲得。企業研發單位裡一般將這些技術文件稱之為“設計準則”或是“設計規範”。
現行電子產品企業機構研發部門的設計準則管理系統大多是附屬在企業內部的知識管理系統下，且採用多視窗方式設計，再加上礙於網頁瀏覽與資訊管理的限制，機構研發工程師在實際使用現有系統時覺得有許多的不便，進而導致大多數的研發人員對於此一系統的使用率偏低。
本研究主要目的在探討何種視窗顯示模式較適合機構研發工程師。首先以現況調查的方式了解現今企業現況並蒐集使用者建議，再以依此建議設計兩套實驗網頁系統，搭配同一資料庫內容個別進行實驗。實驗完成後將所蒐集而得的時間數據進行分析，最後並蒐集受測者對該管理系統在未來開發時的建議。
研究結果顯示 : (1) 在操作單一類型資料搜尋任務效率上，單視窗系統表現較佳，但是在複合型資料搜尋任務上，兩者的差異較不明顯。(2)資料的呈現盡量保持在一個頁面內，可以提升使用者操作效率。(3)圖表與圖片可以適度協助使用者快速正確查詢到其所要的資料。

關鍵字

使用者介面 ； 視窗架構 ； 資訊架構 ； 設計規範 ； 設計準則

並列摘要

From a management point of view, the enterprise sector usually has 4 main units. They are R&D unit, manufacturing unit, marketing unit, and administrative unit. The R&D department's main mission is to apply the key technology in product design to make money. The R&D department can obtain the key technologies through three channels. The first channel is through the merge of business units. The second channel is through a patent license. The last one is the internal research and development within the enterprise. Generally, the R&D unit will refer these technical documents as “design guidelines” or “design specifications.”
The design criteria management system is included in the enterprise's internal knowledge management system in existing R&D department for electronic products. These systems usually follow the multi-window design rule. Due to web browser and the information management constraints, most mechanical engineers feel inconvenient while using the existing system. This situation reduces the willingness of R&D engineers in using such systems.
The objective of this study was to explore what kind of window display mode is more suitable for mechanical engineers. First of all, the researcher conducted thorough investigation in order to understand the current status of enterprises and collect user recommendations. Based on those proposals, the researcher then designed two test systems. This two test systems employed the same database with the contents for individual experiments. The experiment system collected task completed time for further analysis. Finally, the comments from participants were collected. These comments served as the advices for improving the system in the future.

The result of this study showed that:
(1)Single-window system was more efficient and has better performance in searching information for the single type task. However, in the complex information search task, the two test systems did not have significant difference.
(2)The presentation of information should be less than one window page. Thus, users can improve operational efficiency.
(3)Charts and pictures were appropriate to help users quickly find out the correct information.

並列關鍵字

Information architecture ； Window architecture ； Design guidelines ； Design specifications ； User interface

參考文獻

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