產品使用上不同回饋型態之期待意象

The Expected Images of Different Feedback Types while Using Products

顧育菁(Yu-Ching Ku)

指導教授 ： 曹永慶

大同大學/設計學院/工業設計學系所/碩士(2009年)

摘要

使用者操作產品時所回饋之訊息，提供使用者瞭解及進行下一個動作之依據；不同回饋型態顯示產品經由操作動作所得之不同結果，本研究目的探討產品不同回饋型態如何產生期待感及增進產品互動樂趣。研究內容包含三大部分：(一)依據「產品使用過程之期待意象」淬取各類與回饋相關設計手法；(二)依前階段手法設計測試樣本實施意象測試，探討(a)使用上不同回饋型態與期待意象之對應關係；(b)各群使用上不同回饋型態樣本之期待意象與綜合評價之因果關係；(c)各樣本群不同回饋型態階段之期待意象；(三)依所得之產品使用上不同回饋型態手法與期待意象之關係，設計新型使用上不同回饋型態樣本，進行期待意象測試與驗證。主要結果歸納如下：(1)產品使用上不同回饋型態具體概念變化型式為：「固定的使用步驟，才能得到回饋」、「經由一直重複的動作，得到不同的回饋」、「經由持續步調快的動作，得到不同回饋」、「隨機使用，得到無法預料的回饋」。(2)產品使用上不同回饋型態之期待意象由「驚喜刺激-已知平淡」、「期盼-失落」因素構成。「過多回饋」的回饋型態會讓使用者期待感下降，「兩個回饋以下的回饋」型態，較為使用者產生期待感。(3)「持續且重複交替的回饋」型態予人「希望的」、「突發的」意象並符合「驚喜刺激」之感；「連續提供漸強式回饋」型態予人「多變的」意象符合「期盼」之感，此二種回饋型態皆具有「期待感」。

關鍵字

期待意象 ； 回饋型態 ； 產品回饋

並列摘要

Message feedback to the user during product operation allows the user to select and perform the next operation. Different feedback modes display different results of the products during each operation. The object of this research is to discuss the expectations produced by different feedback types and raise interest in product interaction. This research content includes the following three parts: Part one is to collect different feedback examples taken from the four categories based from the previous research “the expected image in the process of using products” and relevant possible feedback design methods and then use cluster analysis to organize them into 11 specific design methods for feedback types. Part two uses the specific methods from the previous section to design test samples for image testing and discuss (1) corresponding relationship between the use of different types and expected images; (2) the causal relation of the expected image from use of different feedback types of each group and synthesized evaluation; (3) the expected image from the different feedback type stage of each sample group. Part three covers the design of new models that use the above different feedback types for image testing and verification based on relationship between the different feedback methods from the two types of product use in the previous section and the expected image. The results were classified as follows:
1. Specific concept change types in the use of different feedback types:“Feedback only received when certain steps are used” ,“Different feedback received after going through constant repeated action”,“Different feedback received from continuous fast paced action”,“Unpredictable feedback received from random use”
2. Expected image from use of different feedback types:”Surprise stimulus - known insipid” factors and “expected – lost” factor.
　　From the data analysis, we can see that there is a significant difference in single feedbacks, two feedbacks, two of more feedbacks types but too many feedback types lower the level of expectation in the user. Two or less feedbacks are more prone to produce a sense of expectation in the user.
3. “Continuous provision of strengthening feedback type” during use was definitely more “changeable” and conformed to giving persons an “expected” different feedback type image and had “expected” evaluation. “Continuous and repeated alternating feedback type” had a “promising” and “sudden: image and conformed to giving persons a “surprise stimulus” different feedback image and “expected” evaluation.

並列關鍵字

Feedback Type ； Product Feedback ； Expected Image

參考文獻

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Outcome Feedback on the Relation of Goal Setting to Task Performance and peers.