因應國軍近年大力推動「全募兵制」政策,除招募獲取較為專業與高素質導向之兵員外,如何使在營服役之現役人員能繼續留營服役則更為重要,故本研究以現役人員對服務品質五構面的滿意度及其背景變項探究其離職意願,期使國軍在注重招募之餘,更別忽略留優的重要性,進而有效提高現役人員留營服役意願。 本研究採問卷調查法方式,並以防空飛彈指揮部本島之現役人員為研究對象,合計發出400 份,有效問卷為350 份,回收率達87.5 %,統計方法使用SPSS中的敘述性統計、信度分析、獨立樣本T檢定、單因子變異數及迴歸分析進行資料分析。 本研究結果發現:服務品質五構面中,有形性及確實性對離職意願有顯著影響;背景變項中,性別、年齡及役別對離職意願有顯著影響。
From 2013 on, Taiwan’s military policy has gradually shifted from “parallel system of both volunteers and conscripts” into an “all volunteer system.” The new system will not be implemented without certain challenges, such as the capability of recruiting professional and elite personnel and retaining those that enlist. This paper studies the satisfaction levels of current military service personnel in a certain unit in Taiwan. The five aspects of service quality were used and reasons for those who left were also investigated. Four hundred questionnaires were issued and three hundred and fifty were effective. Statistical analysis shows that tangible and practical aspects has positive influence on intention of leaving their jobs; gender, age, and types of military-service also have positive influence on intention of leaving their jobs.