護理人員對行動護理站接受度與使用滿意度之關聯性研究

A Relation study for Nurses Acceptance and Use Satisfaction of the Mobile Nursing Station

陳靜儀(Ching-yi Chen)

指導教授 ： 王萬琳

中臺科技大學/管理學院/健康產業管理研究所/碩士(2011年)

摘要

無線區域網路的應用與日俱增，醫療照護環境也陸續將軟硬體資訊技術導入護理實務中，但同時對傳統的護理作業模式造成革命性的影響。尤其是醫護人員工作內容及流程的改變，對使用者造成學習及適應上的困難，甚至產生抗拒行為。本研究欲探討護理人員對行動護理站的接受度與使用滿意度及其影響因素，研究對象為中部某兩家地區級以上醫院急性病房實際參與操作行動護理站至少三個月且護理職級為N(含)以上之400位護理人員。問卷內容包括護理人員的基本資料、行動護理站系統接受度量表（包括認知有用性、認知易用性、態度、科技焦慮、使用意圖）及使用滿意度量表（包括硬體設備便利性、資訊系統完整性及問題解決效率之滿意度）。
研究結果顯示：1.護理人員認知有用性及態度對使用意圖有正向影響。2.使用意圖正向影響問題解決能力、資訊系統完整性及硬體設備便利性之滿意度。3.使用態度對行動護理站的使用意圖有正向影響。研究結果亦顯示：自覺使用電腦能力愈佳、年齡愈長、工作年資愈長者，對行動護理站有較高的使用滿意度。本研究發現護理人員對行動護理站的滿意度仍有推展及改善的空間，建議應提升護理人員操作系統能力及行動護理站資訊系統的穩定性、便利性，以作為改善的重要方向。

關鍵字

行動護理站 ； 護理人員 ； 接受度 ； 使用滿意度

並列摘要

The application of wireless local area networks (WLANs) is increasing, and the health care system has gradually introduced hardware and software WLAN technology into nursing care practice. However, this might have a revolutionary impact on traditional nursing practice; in particular, the changes may affect job content and workflow for health care workers. The introduction of this technology might also bring about learning and adaptation difficulties, and user resistance may be encountered. In this study, nurses’ acceptance of and satisfaction with the mobile nursing station and the factors influencing the results were investigated. This study recruited 400 nursing personnel, who had a rank of N (or above), from two regional hospitals in central Taiwan that were involved in the operation of a mobile nursing station for at least three months. A questionnaire was completed by each participant, which covered basic personal information, acceptance of the mobile nursing station system (including awareness of usefulness, ease of use, personal attitudes, technology anxiety, and intention to use) and user satisfaction (including satisfaction as to the convenience of the hardware, integrity of the information system, and problem-solving ability).
The results indicated the following: (1) awareness of usefulness and personal attitude had a positive effect on intention to use; (2) intention to use positively influenced satisfaction in terms of problem-solving ability, integrity of the information system, and convenience of the hardware; and (3) personal attitude had a positive effect on intention to use the mobile nursing station. This result shows people with better self-rated computer ability, people with higher age or longer working seniority have a better satisfaction to mobile nursing information system. The study result demonstrates the mobile nursing information system can be further developed and improved in terms of the satisfaction of the nursing staffs. We suggest that the importation directions could be improving the operation ability and the stability and the convenience of mobile nursing information system.

並列關鍵字

Nursing personnel ； Mobile nursing station ； Acceptance ； User satisfaction

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