弱勢婦女求助歷程主觀經驗之研究—以台中市第二婦女福利服務中心為例

The Research of the Subjective Experience of the Disadvantaged Women in Help Seeking Process—Using Taichung Second Woman Welfare Service Center as an Example

劉靜如(Chin-Ju Liu)

指導教授 ： 羅幼瓊

亞洲大學/人文社會學院/社會工作學系碩士班/碩士(2007年)

摘要

為探究接受台中市第二婦女福利服務中心服務的弱勢婦女，其正式與非正式的支持網絡，及婦女向正式系統求助後所遇到的挫折歷程，與阻礙婦女求助之因素，以及弱勢婦女接受婦女福利服務中心服務之感受，再比較與其他福利機構服務間的差異，進行本研究。而本研究的目的分為：一、探究弱勢婦女正式與非正式的支持網絡。二、了解弱勢婦女向正式系統求助後所遇到的挫折歷程，及阻礙婦女求助之因素。三、弱勢婦女接受婦女福利服務中心服務之感受。四、弱勢婦女獲得婦女福利服務中心與其他福利機構之服務差異。
本研究以質性研究的方式，對六位曾接受過婦女中心及其他婦女相關福利機構服務之弱勢婦女進行深入訪談，以時間階段的圖表及文字敘述來呈現弱勢婦女的求助歷程。研究結論整理出弱勢婦女求助的因素、正式與非正式的支持網絡、向正式系統求助的挫折、弱勢婦女的感受，與服務機構間的差異。
研究發現弱勢婦女在面臨危機時會先向非正式系統求助，當非正式系統無法解決時，再向正式系統求助以協助解決問題，而除了婦女個人求助動機的動機外，可能會再受到環境因素的影響，像是社會福利資源訊息的了解、補助資格的限制、機構間的轉介、提供服務者的態度等等因素，都會影響到弱勢婦女的求助歷程。
最後，研究者對此提出對社會政策、社工實務界的建議，期望能改善阻礙弱勢婦女求助的狀況，使弱勢婦女可以盡快得到協助，能夠解決問題。

關鍵字

弱勢婦女 ； 求助歷程

並列摘要

The purposes of this research are as following. First, explore official and unofficial support networks of disadvantaged women. Second, understand the process of the official system that frustrated disadvantaged women and the factors which hinder the women when they seek help. Third, the feelings of disadvantaged women received services from the Woman Welfare Service Center. Fourth, difference of the services the disadvantaged women obtain between the Woman Welfare Service Center and other welfare organizations.
This research used the qualitative method. Six disadvantaged women were interviewed who had received services from Woman Welfare Service Center and other woman organization. The result of help seeking is presented by time frame graph and writing narration. The research conclusion includes the factors affecting the disadvantaged women seeking help, official and the unofficial support networks, the frustration and the feelings of the disadvantaged women when they seek help from the official system, and difference of service among organizations.
The study discovered that when disadvantaged women came across crisis, they would seek help from unofficial system first. When unofficial system can not help them, they will then seek help from the official system to solve problems. Besides the women personal motivation, women will be influenced by environmental factors. For example, whether they know the social welfare resources, criterion limitation of obtaining resources, the transfer among organizations, service provider's attitudes and so on, all these can affect the disadvantaged woman help seeking process.
Finally, the researcher proposed some suggestions regarding the social policy and the social worker practices. Hopefully, the research results can improve the conditions which hinder disadvantaged women seeking help and may help women to obtain assistance as soon as possible and to have ability to solve problems.

並列關鍵字

disadvantaged women ； help seeking process

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