照顧服務員人格特質與工作滿意度關係之研究

The Relationship between Personal Traits and Job Satisfactions of nurse Aides

許曉芸(HSU HSIAO-YUN)

指導教授 ： 朱僑麗

亞洲大學/健康學院/長期照護研究所/碩士(2008年)

摘要

背景：照顧服務員在護理之家的照護工作中佔了十分重要的角色，過去也有學者指出他們的照護品質被認為是與他們的工作滿足感和工作經驗息息相關。
從人格特質來看，人格特質因具有獨特性、穩定性、及持久性等特質，而這些特質皆會影響個體的態度與行為，使個體之間產生個別的差異性，因此，人格特質常常用來做為預測個體的行為表現與工作滿意度。
研究目的：(一)暸解照顧服務員之人格特質、工作特性與工作滿意度。(二)探討影響照顧服務員工作特性與工作滿意度之相關因素。(三)探討照顧服務員之人口學特徵、工作特性、人格特質對工作滿意度之影響。
材料與方法：本研究採立意取樣以苗栗與新竹地區20家立案之長期照護相關機構之照顧服務員為對象，包括護理之家5家、長期照護機構2家、安養護中心13家。共發出問卷291份，至97年4月18日止回收有效問卷213份，回收率73%。運用統計套裝軟體SPSS10.0 for Windows進行描述性統計分析、雙變數分析以及迴歸等統計分析。
研究結果：在校正其他影響因素之後，對照顧服務員工作滿意度有顯著影響的因素為：年齡、服務機構類別、每日工作時數以及人格特質之外向性構面與嚴謹自律性構面。照顧服務員人格特質中較具外向性與嚴謹自律性者工作滿意度較高，工作特性中服務機構類別以護理之家與長期照護機構的工作滿意度較高；每日照顧個案數少於7人、每月薪資高於2,5001元以及受雇單位為立案人民團體者工作滿意度較高。
結論與建議：建議組織未來甄選照顧服務員時，除了選擇年紀較長、教育程度較高者外亦可透過「人格特質評量表」作為甄選工具，並考慮聘用人格特質具高度「外向性」、「嚴謹自律性」之照顧服務員，較能勝任照顧服務工作而獲致好評。

關鍵字

照顧服務員 ； 人格特質 ； 工作滿意度

並列摘要

Background: The nurse aids play an important role in nursing home. The researches pointed out that the nurse aids’ care quality are relative to their work satisfaction and work experiences in the past studies. In the view of personality, there are unique, stability, and endurance characters of personality, these characters affect the individual’s attitude and behavior, and result in the differences between each other, the personality are often used as tools to predict the behavior and work satisfaction of people .
Purpose: (1) To understand the relationships between personality, job characteristics and the work satisfaction of nurse aids. (2) to explore the relative factors between the working traits of nurse aid and working satisfaction.(3) to explore the effect such as the demographic traits, working traits, and personality traits for work of satisfaction.
Material and Methods: Using purposive sampling from the members of nurse aids in 20 long-term care organizations including 5 nursing home, 2 long-term care facilities and 13 eldery Care Center in Miaoli and Hsinchu. A total of 291 questionnaires are issued and 213 questionnaires are collected until April 18, 2008 with responding rate of 73%. The describing, variance, correlation and regression statistical analysis is conducted with SPSS 10.0 software.
Result: After adjusted other effect factors, age, the types of facilities, work hours of daily and the extraversion and conscientiousness of personality are statistical significant effect the job satisfaction. The higher extraversion and conscientiousness of personality of nurse aids, the higher working satisfaction. In job characteristics, there are more working satisfaction in Nursing Home and long-term care facilities than other facilities. There is more working satisfaction for the nurse aids who careless than 7 persons, their salary more than NT$ 2,5001 and employed by registered civic organization .
Conclusion and Suggestions: When the organization select the nurse aids, we suggest that organization select the nurse aids not only for the higher age, higher educational level but also through the personality inventory as the selected tools. Selecting the nurse aids of personality of higher extraversion and conscientiousness is better for care service.

並列關鍵字

nurse aides ； personal inventory ； job satisfaction

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