應用資訊網站系統於知識社群建置之研究─以某軍工廠資訊管理部門為例

Applying Information Web System to Build a Knowledge Community

吳松陵(SonLing Wu)

指導教授 ： 廖岳祥

亞洲大學/資訊學院/資訊工程學系碩士班/碩士(2004年)

摘要

隨著知識經濟的發展，企業價值已經變成知識導向，而知識常常隱藏在個人的心智模式中，難以挖掘。隱藏於個人的內隱知識，若無法轉換為組織的知識，則知識將隨人員出走而離開組織，造成公司智慧資產的減少。
企業進行知識管理的目的，在於將個人層面的內隱知識，轉換為組織層面的外顯知識，創造企業核心價值。由文獻探討發現，運作知識社群可以讓員工層次的內隱知識轉換為組織層面的內隱知識，透過社群的運作，專家分享與創造專業知識，是組織捕捉員工的內隱知識與創造組織價值最好的方式。但是社群分享與創造的知識必須能留在組織中，才具有意義。
自從網際網路的風行以來，各種網站技術日趨完善，本研究探討如何建構一個網站環境成為知識社群的運作平台，分析個案組織的各項知識流程，以功能性的角度進行探討，建構出具有彈性、可塑性高的網站模型，提供各知識社群從事網站平台建置時之參考。最後，實際導入某軍工廠的資訊管理部門，並進行優缺點分析與成效探討。

關鍵字

網際網路 ； 網站系統 ； 知識社群 ； 資訊科技

並列摘要

In the knowledge economy age, knowledge is the real value of the enterprise. Most of the time, knowledge is hidden in the mindset of the people and is hard to disclose. When the tacit knowledge is gone with the left employees, it will cause the lost of the intellectual assets in the enterprise. The purpose of knowledge management in the enterprise is to convert the tacit knowledge of the employees into the explicit knowledge of the organization.
"Community" is defined as a group organized by people. In the knowledge communities, it''s easy for the experts to share experiences and create knowledge. Therefore, the concept of knowledge community has become a good way to collect the tacit knowledge of the employees in the enterprise.
Since the internet technology is growing fast, a web environment is employed to construct an operation platform for the knowledge community in this research. From the functional point of view, the flexibility, maintainability and sustainability are the major concerns of this research model. This research model is implemented in the information technology department of a military equipment plant to obtain the experimental results for performance analysis.
The final results of this research could provide the people who want to construct a web knowledge community as a useful reference.

並列關鍵字

Internet ； Web Integrated Services ； Knowledge Community ； Information Technology

參考文獻

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