- 學位論文
應用CMMI於公立醫院公文流程改善之研究
A Study of CMMI Application to Improve the Document Process of a Public Hospital
摘要
傳統的公文呈核流程，是經由收發室登記後列印紙本公文，再交給傳送人員轉送承 辦人辦理公文，承辦人簽定公文辦理方式，再經由傳送人員層層送至會辦單位表達意見 及送交各級主管呈判，並於決行後送承辦人，繼續辦理其他流程或結案存查。在傳統流 程中，使用到許多送收人力，因公文承辦人及傳送人員，不了解組織的結構，並對於臨 時組織因業務轉變經常異動，造成容易產生公文遺失、公文承辦時效不彰、流程追蹤不 易等問題，且在內部公文創稿部份，因無檔案管理的機制，經常無法追查計畫或該函的 源頭。本論文為改善以上缺失，運用CMMI流程管理類的組織流程專注，配合ｅ化來規 劃並執行組織流程的改善，就是必需將流程由公文收文、公文製作、公文傳送、各科室 會辦、決行、發文、歸檔，發展一套自動收送流程
並列摘要
The traditional official document approval process is very complex. At first, it needs to register to mail room and be print to paper. Then it will be submit to executor by deliveryman. After signed by executor, this paper will be send to every related department and director by deliveryman again. Those departments have to present their opinions. Finally, executed by every director, it will come back to executor. Executor can either continues other undo procedure or conclude and keep in files for future reference. In the traditional procedure, it uses a lot of delivery manpower and may cause many problems. Such as executor and deliveryman don’t understand organizational structure enough, temporary organization and affair changed frequently, document missing, executive period and procedures can’t be controlled easily. Moreover, in the part of inside document draft, it often can’t trace the source of plan and document because lack of file management regulation. The purpose of this research paper is to improve those above-mentioned disadvantages. It is based on organizational process focus of CMMI process management and in copied with e-official-document system to plan and to execute improvement of organizational process. That is it have to integrate the process of document receive, document writing, document delivery, each department associating, execution, document issue and document filing to an automatic delivery system. Official document via internet sent to the account of related executor, then be wrote, approved, executed and filed.