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摘要


In complex industrial systems, human error has been cited as a cause or a contributing factor in accidents and disasters. Human error assessment (HEA) is certainly a challenge for all the experts involved in risk assessment today. In Serbia, this issue has not received proper attention yet. Therefore, this paper presents the case study which confirmed that the usage of Absolute Probability Judgement (APJ) and Human Error Assessment and Reduction Technique (HEART) in Electric Power Company of Serbia (EPCS) for proper human reliability assessment (HRA). The usefulness of techniques for HRA is approved in a case study of an accident which occurred during a repair on a 10/0.4 kV steel lattice tower "Maričiće", Kuršumlija and steel lattice tower "Nova Kolonija", Veliki Trnovac in EPCS (jurisdiction of EPCS, ED "Jugoistok", Nis, Serbia). For the purpose of this studies, a database on work-related injuries, accidents, and critical interventions that occurred over a 10-year period was created. The research comprised analysis of 1074 workplaces, with a total of 3997 employees. The case studies performed at the EPCS confirmed that the the conventional APJ and HEART approach is not only highly applicable for quantification of human errors, but also comprehensive and simple to use in risk assessment of complex systems.

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