工作－休閒衝突、社會支持與幸福感之關係

The Relationships of Work-leisure Conflict, Social Support and Well-being

翁振益(Jehn-Yih Wong) ； 林若慧(Jo-Hui Lin)

《觀光研究學報》 12卷3期 (2006/09) Pp. 183-205

https://doi.org/10.6267/JTLS.2006.12(3)1

摘要

基於反社會的工作時間，使得觀光業員工感到明顯的工作干擾休閒的衝突。本研究旨在探討工作－休閒衝突、社會支持（主管、同事與家庭支持）與員工幸福感（工作、家庭和休閒滿意度）之關係，並驗證社會支持的調節作用。首先依據文獻提出研究假說，其次採用問卷方式調查394位觀光業員工，運用階層迴歸分析方法探討研究變數之間的關係。研究發現：員工所知覺的工作－休閒衝突愈高則其工作與休閒滿意度就會相對愈低；三項社會支持不僅與幸福感呈現顯著正相關，並能調節工作－休閒衝突與幸福感之負面關係。本文除了釐清「工作－休閒衝突」對員工幸福感的擴散效果，並發現「社會支持」的調節效果。最後，為觀光業員工提出適宜的壓力調節模式，以及為觀光業提出工作設計的相關建議。

關鍵字

工作－休閒衝突 ； 幸福感 ； 社會支持

並列摘要

Because of the anti-social work hours, tourism employees experience apparent conflict of work interference with leisure (WLC). The study explores the relationships between WLC, social support (i.e., supervisor, coworker, and family support) and employees' well-being (i.e., job, family, and leisure satisfactions), and examines the moderating effects of social support. This research was in accorded with literature and proposed research hypotheses. A total of 394 tourism employees completed a questionnaire. Hierarchical regression analysis was employed to investigate the relationships among WLC, well-being and social support. The study found that the more WLC employees perceived, the lower their job and leisure satisfaction would be. Three types of social support are positive related to well-being, and they also moderate the negative relations of WLC on well-being. The study found the spillover effect of WLC on employees’ well-being and moderating effect of social support. Finally, the results propose a mechanism of stress copying for tourism employees and provide some suggestions about job re-design for tourism sections.

並列關鍵字

work-leisure conflict ； well-being ； social support

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