應徵者面談過程所呈現的訊息對面談評價的影響－以企業員工的招募甄選為實驗情境

A Study of the Effect of Applicant Impression on Employment Interview Evaluation: A Recruitment Interview of an Enterprise as the Experimental Setting

羅新興(Hsin-Hsin Lo) ； 李幸穗(Hsing-Sui Lee)

《人力資源管理學報》 4卷3期 (2004/09) Pp. 55-72

https://doi.org/10.6147/JHRM.2004.0403.03

摘要

本研究探討面談過程中，應徵者所表現的專業能力、非語言行為、外表容貌兩兩變項間對面談評價結果的交互作用影響。並且納入面談者性別與應徵者性別組成面談性別組合，探討四組不同的面談性別組合之面談評價結果是否具有差異性。本研究採四因子實驗設計，受試者以服務業之高中低階主管為對象，在平衡受試者性別的規則下，分派受試者分別觀看一部事先拍攝的面談影片。研究結果顯示，應徵者專業能力與非語言行為會對面談價結果產生交互作用影響，以及專業能力與外表容貌會對面談評價結果產生交互作用影響。意即無論應徵者專業能力高低，非語言行為均有助於提高面談評價；但僅有在應徵者專業能力低的情況下，具吸引力的容貌才會產生提高面談評價的效果。

關鍵字

能力 ； 非語言行為 ； 容貌 ； 面談

並列摘要

This study examined the interaction effect of two variables out of competence, nonverbal behaviors and appearance on interview evaluations. And also discussed whether the four sex combination between interviewer and interviewee would result the different interview evaluations. The present study is a 2×2×2×4 factorial design. The selected subjects are senior and junior executives of service industry. Each subject was assigned to take a look at a pre-taped video of the interview. The results showed that the competence and nonverbal behaviors as well as the competence and appearance have interaction effect on the interview evaluation.

並列關鍵字

competence ； nonverbal behaviors ； appearance ； interview

參考文獻

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