一個諮商新手的初次晤談分析～試探諮商師從意圖到行動的過程

An Exploratory Study and Analysis of a Novice Counselor's Initial Interview Sessions from Intention to Action

彭秀玲(Hsiu-Ling Peng)

《中華輔導學報》 12期 (2002/09) Pp. 1-32

摘要

本研究分析一個諮商新手在初次晤談從意圖到行動的過程，初步探索該過程中所涵蓋的變項，嘗試建構諮商師從意圖到行動的歷程模式，作為諮商新手、教師及督導在實務或教學上的參考。本研究依質性研究紮根理論的理念，透過晤談錄音帶的協助，作人際歷程回憶（IPR）的訪談，共得到116段對話作為資料分析的基礎。本研究發現：晤談過程中所呈現的資料、關係迷思、蒐集資料迷思、諮商師自己的情緒、諮商師的情緒因應方式、在個案的環境中得到的矛盾訊息，都會影響初始諮商師的反應模式，這反應模式與原意圖不一定相符。蒐集資料時，目標或策略雖會產生相對應的反應模式；但關係迷思、蒐集資料迷思影響資料取捨的方向，因而放棄最初的想法（感覺或意見），開始懷疑自己或個案，影響反應模式。在諮商師需求的過程中，常出現沮喪、焦慮、挫折等情緒，干擾適當的反應模式，無法建立良好的諮商關係，或蒐集到有用的資料甚至讓諮商無法順利進行。在建立關係的過程中，對關係的錯誤信念也常干擾適當反應模式，使關係不易深入。

關鍵字

諮商意圖 ； 諮商師反應模式 ； 諮商新手

並列摘要

The purpose of the study is to explore the process from intention to action of a novice counselor in the initial session. Variant factors involved in that process will be dealt with so as to build up a mode for not only novice counselors but teachers and supervisors adopted as a referential tool in both their counseling practices and instruction activities. This study, as a qualitative approach, is based on some ideas involving the grounding theory. With the help of recording tapes of some interpersonal process reviews, I herein could provide with 116 sections of dialogue for further data analysis. The findings during foresaid interview, I find some following factors do influence the response mode of the novice counselor: the material represented, myth of the relationship, myth of gathering such material, personal emotions of counselors themselves and the ways they cope with such emotions, the paradoxical information gathered from other case etc. The response mode of the novice counselor might not be compatible with his (her) former intention. During process of gathering the material, I find that some goals and strategies might result in some corresponding response modes. But myths related to relationship and to that of gathering the material will affect the direction we choose the material-forcing us to abandon our former ideas (feelings or opinion), casting some doubts on ourselves or the case and thereby affecting the response mode. Some modes of depression, anxiety and frustration might rise up during the demanding process of the novice counselor, which could interfere on appropriate response mode, deteriorate a counseling relationship, hinder the gathering of some useful material and even interrupt the proceedings of the counseling. And a mistaken idea on relationship could interfere some adequate response mode and make such constructing relationship groundless.

並列關鍵字

counselor intention ； counselor response mode ； novice counselor

參考文獻

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