This study sets out to examine managers and employees in the International Tourism Hotels, utilizing information from various sources to facilitate a discussion on the relationships between service climate, goal orientation, professional commitment and service performance. Our research findings indicate that: (i) service climate has a positive influence on professional commitment; (ii) goal orientation has a positive influence on service performance; (iii) goal orientation has a positive influence on professional commitment; (iv) professional commitment has a positive influence on service performance; (v) professional commitment partially mediates the relationship between service climate and service performance. Focusing on these results, we go on in this study to propose suggestions relating to the management of services which may serve as a reference guide for International Tourism Hotels.