民航正機師之人格特質與副駕駛之飛行績效與飛行滿意度

Airline Captain's Personality and First Officers' Flight Performance and Satisfaction

游惠宇(Helen You)

指導教授 ： 戚樹誠

國立臺灣大學/管理學院/企業管理碩士專班/碩士(2013年)

https://doi.org/10.6342/NTU.2013.02650

摘要

民航機師是飛行安全的維護者。透過訓練及手冊的研讀，機師所該具備的技術能力受到不斷地精進。但在也同樣重要的人際互動能力上，多半只能靠經驗及室內課程達到提醒的目的。因而作者希望藉由這份研究，重新歸納出正機師之人格特質對飛行操作環境的影響，以期能作為未來民航正駕駛從業人員的借鏡，期許成為駕駛艙內更適宜的領導角色。

關鍵字

人格特質，溝通氛圍，授權，信任，飛行績效，飛行滿意度

並列摘要

Pilots, facilitators of safe flight operations, require different areas of competencies to maintain the highest safety margins. Unlike other competencies, which can be refined through trainings and the study of manuals, the equally important interpersonal skills are usually enhanced through experience and discussed in CRM courses. Therefore through this study, the author would like to reinforce the importance of captain’s personality effect on cockpit’s communication environment and on first officers’ empowerment by the captain and trust in the captain, thus further having an impact on first officers’ flight performance and flight satisfaction. The relationship of these concepts could act as a reminder and self-check mechanism for the captains-to-be on how to be a better leader in the cockpit.

並列關鍵字

Personality/OCEAN/Big Five, Open Communication, Empowerment, Trust, Flight Performance, Flight Satisfaction

參考文獻

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