從乘客及專家觀點探討捷運設備安全與維修之研究

本研究將捷運機廠的規劃作業視為一項待規劃的新產品，利用商品企劃七工具的系統研究手法，進行乘客在搭乘捷運時所關注事項的重要性調查，以了解乘客對於捷運系統所提供之安全及舒適性的需求與偏好，進一步規劃出捷運系統對於服務之新的定位方向。共分二個階段進行研究，第一階段為「訪談調查」、「意見調查」及「因素分析」，第二階段為「創意發想」、「創意選擇」及「聯合分析」。在訪談調查中，根據受訪者意見歸納出33個評價項目，作為意見調查問卷的訪問內容，並利用SPSS軟體進行因素分析，萃取出三大類關鍵因子作為乘客搭乘捷運時最關注事項。後續以創意發想、創意選擇法篩選了六項關鍵創意構想，作為聯合分析卡屬性與水準設定的依據，並建立八張聯合分析卡，經由專家諮詢訪談進行聯合分析排序與確認，獲得捷運系統服務屬性與水準的之偏好組合資料。捷運機廠之規劃作業可視為提供安全與穩定捷運服務的基礎，本研究以乘客及專家的觀點為考量，依據整體受訪者的聯合分析結果，提出本研究之建議，分別是：「乘客需求的探討(定量分析)」、「專家觀點的探討(定性分析)」、「提出五級維修廠之維修設備建議清單」與「建立由上而下的規劃理念，落實第一次就做好的目標」。

關鍵字

捷運系統；機廠；商品企劃七工具；統計產品與服務解決方案

並列摘要

In this study, the MRT depot planning operations to be treated as a new product planning, Use the " Seven tools for new product planning " research methods to conduct the importance of the passengers in the MRT concerns matters survey, to learn about the passengers on safety and comfort needs and preferences provided by the MRT system, further planning to orient the new service. Research is divided into two stages, the first stage of the "interview survey", "opinion survey" and "factor analysis", the second stage of "creative thinking", "creative options" and "conjoint analysis." In the interview survey, according to respondents opinion summarized based on the views of 33 evaluation projects, as access to the content of the survey questionnaire and factor analysis using SPSS software, extracted three categories as a key factor while passengers MRT most concern. Follow-up to creative thinking, creative options screened six key creative ideas as the basis for a joint analysis with level set of card properties, and to establish a joint analysis of eight cards, joint analysis confirmed by sequencing and interviews with expert advice, access to MRT system level service attributes and preferences of the combination data. The MRT depot planning operations can be regarded as a basis to provide security and stability on MRT services, this research concerns the viewpoint of passengers and experts. according to the overall respondents joint analysis results, suggestions of this study are: "passenger demand Discussion (quantitative analysis)","expert opinion discussion (qualitative analysis) "," proposed a list of recommended main depot maintenance equipments "and" establish a top-down planning and do it right first time concept. "

並列關鍵字

Mass Rapid Transit(MRT) ； Depot ； Seven Tools for New Product Planning ； Statistical Product and Service Solutions(SPSS)

參考文獻

27. 劉佳峰，提升顧客滿意度之新型態公車服務－以台南市公車為例，碩士論文，國立交通大學交通運輸研究所，新竹，2009。

36. 曹家馨，機場捷運電聯車維修系統規劃之研究，碩士論文，國立交通大學管理學院，新竹，2008。

34. 王文賓，考量安全性之捷運系統電聯車維修排程模式，碩士論文，國立台灣大學土木工程學研究所，台北，2006。

23. 張新立，林忠漢，「捷運電聯車系統關鍵維護項目及其維護優先性之研究」，運輸學刊，第十九卷，第一期，2007，第25-58頁。

13. Benjamin W. Niebel, and Andris Freivalds, Methods, Standards, and Work Design, Singapore：McGraw - Hill Book Co, 1999.

國際替代計量

從乘客及專家觀點探討捷運設備安全與維修之研究

未授權

主題瀏覽