從科技壓力的觀點探討使用行動護理車對留任意願之影響

The Effect from Adopting the Mobile Nursing Car on the Intention to Stay: The Perspective of Technostress.

林鳳娟(Feng-Chuan Lin)

指導教授 ： 洪為壐

國立中正大學/管理學院/資訊管理系醫療資訊管理研究所/碩士(2013年)

摘要

隨著醫院的行動護理車的快速發展，對於醫療機構工作的人帶來更多便利，尤其對醫院來說可以減少人力降低成本及提升績效，導入行動護理車對醫院而言已從單純資訊化變成不可或缺的必要投資。然而，行動護理車使用所帶來的正負面影響也慢慢出現，由近幾年剛導入資訊結合護理系統的案例，可以瞭解行動護理車會導致使用者一些負面的影響。有鑑於此，本研究參考過去探討科技壓力概念之研究，探討使用行動護理車所產生的科技壓力，進而驗證工作滿意度與系統滿意度對留任意願之影響，讓醫院管理者更了解員工在使用行動護理車時會產生壓力的原因及影響。本研究針對在醫療機構工作上使用行動護理車之組織員工進行問卷調查，共回收252份問卷，在扣除無效問卷後，有效樣本為213份。實證結果，從科技壓力的觀點發現科技超載、科技不安定性及科技不確定性對於醫護人員在系統滿意度上具有顯著正向影響;科技壓力中的科技複雜性及科技不安定性對於醫護人員在工作滿意度則具有顯著正向影響;而系統滿意則對留任意願具有顯著正向影響;本研究也證實工作滿意度對留任意願的影響則不顯著。最後，本研究提出總結：系統滿意度確實會帶給員工留任意願影響。未來隨著行動護理車所提供的功能越來越多元，醫護人員對於其使用性也會相對提高，醫院管理者更應該重視使用上造成留任意願的問題，文末本研究也提出幾個未來研究方向。

關鍵字

留任意願 ； 科技壓力 ； 行動護理車 ； 系統滿意

並列摘要

With the rapid development of the mobile nursing car,people who work in medical institutions enjoy more conveniences, and especially hospitals can reduce their labor costs and improve performance. Adopting the mobile nursing car has become an imperative action of the technology investment for hospitals. However, both positive and negative effects of such adoption of the mobile nursing car are gradually emerging. From the real cases shown in the last few years, we can learn that the mobile nursing car will lead to some negative impact on users. In line with this, this study refers to the past literature to explore the stress derived from the use of the mobile nursing car technology, and verify the impact on job satisfaction and the intent to stay of employees. This will allow hospital management to better understand the reasons of creating stress and the impact of using the mobile nursing car. This research surveyed the medical institutions which adopted the mobile nursing car, and a total of 252 questionnaires were received. After deleting the invalid ones, 213 valid samples were retained. The results of this study found that, variables including Techno-Overload, Techno-Insecurity and Techno-Uncertainty have a significant and positive effect on System Satisfaction. Techno-Complexity and Techno-Insecurity have a significant and positive effect on Job Satisfaction. System Satisfaction has a significant and positive effect on Intention to Stay. Finally, this study proposes a conclusion. System Satisfaction will effect Intention to Stay to the employees. With the growing perspective of functions of the mobile nursing car, hospital managers should pay attention to whether this technology can create problems on employees’ intention to stay while adopting it greatly in hospitals. The study also concludes with several directions for future research

並列關鍵字

Intent to Stay ； Technostress ； Mobile Nursing Car ； System satisfaction

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