城市競爭力評量指標之研究：新竹市政府個案探討

The Study of Competitive Appraisal Indicators for Municipal Governments: HsinChu City Case Study

黃國敏(Edward K. Hwang)

《中華行政學報》 7期 (2010/06) Pp. 159-183

https://doi.org/10.6712/JCPA.201006_(7).0009

摘要

根據歷年來《天下雜誌》所作的調查，新竹市政府在經濟競爭力、教育競爭力與施政廉能競爭力表現較為突出，均領先其他縣市而名列前茅；比較值得加強的是環境競爭力與社福競爭力，有待市府相關單位的努力以赴。各縣市政府若欲推動行政革新，落實政府再造運動，必須有一套「誘因機制」，最重要的誘因機制就是以「城市競爭力績效評估」來檢驗縣市政府的整體競爭力。而各縣市政府之整體競爭力表現也需從整體運作觀點來做宏觀的觀察與評量，針對縣市政府各單位之業務性質，邀集民眾、行政官員、民選首長與議員共同設計客觀且實用之競爭力指標，經由縣市政府競爭力指標的建立，更能精確地衡量各縣市政府各競爭力面向的績效表現。進一步則需選擇較易於衡量的為民服務單位進行試辦，以累積實際的經驗；並將實際的作法以及競爭力評估結果公布在電腦網路上，提供不滿意民眾抱怨申訴管道，並加強組織行為、公共制度等對競爭力指標影響的學術研究，以達到提昇縣市政府行政競爭力績效的目的。

關鍵字

城市競爭力 ； 評量指標 ； 新竹市政府

並列摘要

According to the annual surveys by the ”Common Wealth Magazine”, the economic competitive power, educational power, and administrative power of Hsinchu municipal government are excellent, but the environmental and social welfare have to be improved. The local government must construct the ”city competitive performance indicators for municipal governments” to examine their performance in order to upgrade their competitive power. As the core element of TQM, performance appraisal has to collect and analyze the service outputs. The main critic to governments is their focusing only on ”inputs” but ignoring ”outputs”. Since the goal of governmental reengineering is to construct the new governments with the entrepreneurial spirit, administrative outputs rather than inputs must be assessed as the appraisal model for governmental performance. Local governments must adopt ”performance competitive assessment” as an incentive to executive administrative reform.

並列關鍵字

City competitive power ； Appraisal indicator ； Hsinchu municipal government

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