公部門內部創新執行的制度助力與成效：以臺北市政府民事訴訟案件減止訟為例

Contribution of Institutional Enablers to Internal Innovation Implementation in Public Sector: The Case of Civil Dispute Cases Prevention and Termination in Taipei City Government

李俊達(Chun-Ta Lee)

《台灣政治學刊》 25卷2期 (2021/12) Pp. 115-167

https://doi.org/10.6683/TPSR.202112_25(2).0003

摘要

減止訟為臺北市率全國之先的首創政策，藉由集中管理臺北市政府訴訟案件，由減止訟組專案管制，力求快速定紛止爭。依據臺北市政府法務局的統計，自減止訟創新執行以來，民事訴訟案件新增案減少，積案亦逐年減少。從組織內部創新執行的角度來看，有效的創新執行需要制度助力的支持。同時，制度助力會塑造組織成員對於創新制度的信念與反應，從而影響內部創新的結果。針對公部門的特性以及減止訟的制度源起，本研究以管理支持與資源憑藉，做為減止訟的重要制度助力。本研究向臺北市政府類一條鞭法制人員進行問卷調查，進行統計分析。迴歸分析的結果顯示，法制人員普遍肯定首長立場對於減止訟創新執行的重要性。尤其，市長的鼓勵或表揚會影響機關首長在減止訟的立場。同時，減止訟的作業程序是法制人員的重要資源憑藉，對於創新執行同樣具有顯著的影響效果。本研究並研提實務建議，希冀未來可進一步疏減訟源，建立市府同仁安心執法的環境。

關鍵字

公部門創新 ； 組織創新 ； 創新執行 ； 民事訴訟案件 ； 臺北市政府

並列摘要

In recent years, the Taipei City Government has been pushing, ahead of other municipalities in Taiwan, for a reduction and rapid settlement of its litigation cases, through the concentrated management of such cases by a dedicated unit. The innovation implementation has borne fruit, having reduced not only the amount of new litigation but also the number of old cases, according to statistics compiled by the city government's Department of Legal Affairs. From the point of view of an organization, the implementation of effective innovation needs the support of institutional enablers, which can forge the conviction of an organization's members in, as well as their reaction to, an innovative system, thereby affecting the outcome of internal innovation. Given the features of the public sector, this study treats management support and resource availability as the institutional enablers for litigation reduction. The study used a questionnaire survey that targeted the city government's legal officials, the results of which were subjected to statistical analysis. Subsequent regression analysis showed that the legal officials confirmed the importance of the standpoints of government-agency chiefs in terms of implementing the innovation for litigation reduction. Moreover, encouragement from or acknowledgement by the mayor also affected the standpoints of the government-agency chiefs in relation to litigation reduction. Meanwhile, the operating procedure for litigation reduction is an important resource available to legal officials and has a significant influence on innovation implementation. In practice, this study suggests that city governments should put in place an environment conducive to law enforcement, thereby facilitating efforts to reduce the amount of litigation.

並列關鍵字

Public Sector Innovation ； Organizational Innovation ； Innovation Implementation ； Civil Dispute Cases ； Taipei City Government

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