建置行動化餐飲管理資訊系統-以餐廳顧客訂位、點餐和付費為例

Building a Mobile Hospitality Management Information System – A Case Study of Restaurant Reservation, Ordering and Payment

張純華(CHUN-HUA CHANG)

指導教授 ： 陳啟東 ； 陳興忠

亞洲大學/資訊學院/資訊工程學系碩士在職專班/碩士(2011年)

摘要

在餐廰用餐，通常必須先進行訂位或點餐，而餐廳電話的取得或餐點資訊的獲得，甚至是排隊等候付款，對多數的顧客都是一種困擾。隨著手機使用愈見普及，為了對於生活之便利性，許多相關之應用亦開始被關注及探討。
近場通訊(Near Field Communication)，簡稱NFC，其操作方式非常簡單，只須持具有NFC功能之手機並感應NFC裝置，即可進行相關之應用及操作，以餐飲管理資訊系統為例，若能導入NFC技術，顧客即可享有便捷、快速的服務。
本論文主要在探討如何以NFC技術實現顧客於餐廳之應用，從此不必再帶一堆信用卡、會員卡出門，只要一支NFC手機，即可代替會員卡及信用卡，利用NFC技術，不但能增加訂位、點餐的便利性，餐廳也能減少服務人員成本支出，顧客能擁有清爽的用餐環境，能快速、便捷的完成結帳付款，也不怕遭盜刷，更能省去結帳時等待找零之麻煩。

關鍵字

近場通訊 ； 行動付費 ； 餐飲管理資訊系統 ； NFC ； RFID

並列摘要

It is necessary to make a reservation or an order first before eating at a restaurant. But there’s some kind of problems about getting the information of the restaurants or meals, even waiting for paying in the line. Now, it’s more and more usual to use a mobile phone for the convenience around our life, so people concern much more about the related research of application.
“Near Field Communication”, also called NFC, it’s very simple to operate. As long as holding the mobile phone with NFC function and launch the sensor of the device, you can do any function and operation you like. Take the system of information management for dining for example, customers are going to enjoy convenient and fast service following through the technology of NFC.
This assay is talking about how we can use the technology of NFC for applying in the restaurants. From now on, people don’t have to bring a lot of credit cards, member cards with them when they are going out, one NFC mobile phone will take the place instead of all the credit cards and member cards. The technology of NFC will improve the procedure of making reservations and orders and reduce the expenses of personnel. Otherwise, the customers will own a better environment during their eating period, pay the bills through a safer measure and solve the problem related the restaurant returns the changes.

並列關鍵字

Near Field Communication ； Hospitality Management Information System ； NFC ； RFID ； Payment ； AND

參考文獻

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[11] 張瑞益，“票據結合RFID標籤於金融防偽之應用”，國立成功大學工程科

[23] 賴松助，“設計與實作以Web Service為基礎之NFC手機小額付款機制”，國立中央大學碩士論文，2007年1月。

[26] ISO/IEC 18092. Information Technology telecommunications and information exchange between systems-Near field communication interface and protocol (NFCIP-1) [J/OL].http://www. iso.org/iso/iso_catalogue/catalogue_tc/

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