醫院護理管理者工作壓力與工作壓力因應策略之研究

陳宥蓁

doi:10.6834/CSMU.2010.00005

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醫院護理管理者工作壓力與工作壓力因應策略之研究

An Exploration of Hospital Nurse Managers’Job Stress and Job Stress Coping Strategies

陳宥蓁 , Masters　　Advisor：徐明儀;尹裕君　　

繁體中文 DOI： 10.6834/CSMU.2010.00005

護理管理者；工作壓力；工作壓力因應策略； Nurse Managers ； Job Stress ； Coping Strategies

Abstract │ Reference (78) │ Altmetrics

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The purpose of this study is to explore the hospital nurse managers job stress level and their coping strategies, as well as the relationships between demographics job stress and coping strategies. This study uses  a cross-section survey.  The subjects of this study included  275 nurse managers working in medical centers and regional hospitals in Central Taiwan. Their managerial positions include: chief of the  nursing department, vice-director of the nursing department, superviser, head nurse, and assistant head nurse. Research instruments included demographic data questionnaire, job stress questionnaire and coping strategies questionnaire. Demographic data was analyzed using independet t-test and one-way ANOVA methods.
   The results of this study were as follow: Firstly, job stress level was using 5 point Liker scale, 5 is the highest stress level. Nurse managers reported stress level from the following 4 dimemsions: Workload (3.42 points), professional knowledge (2.83 points), role stress (2.51 points), interpersonal relationship (2.13 points). Secondly, results from relationship between individual demographic backgrounds and job stress level shown that job stress is significantly related to age, education level, type of hospital, years of employment, and age when first accepting a nurse management position. It is not significantly related to marital status, management position, or pursuit of advanced studies. Third ,coping strategies level was using 5 point Liker scale, 5 is the most used method coping strategies . Nurse managers reported coping strategies  level from the following 4 dimemsions: rational thinking(4.13 points), problem-solving(3.95 points), support seeking(3.70 points), and emotional adjustment(3.15 points). Fourth, results from Relationship between individual demographic backgrounds and coping with job stress: How nurse managers cope with job stress is significantly related to education level and management position. There are no differences between age, marital status, type of hospital, pursuit of advanced studies, and length of employment when coping with job stress. We advice hospitals will more widely acknowledge the job stress faced by nurse managers and use the suggestions from our study to employ positive job environment changes in an effort to reduce job stress and promote the general well-being of its workers.

Reference ( 78 ) 〈TOP〉

王穎駿(2006)．我國機場安檢人員工作壓力及其因應策略研究．運輸計劃季刊，35(1)，29-58。
連結：
王靜琳、黃瓊玉、呂桂雲、何美瑤(2007) ．護理人員工作壓力與社會支持之探討．榮總護理，24(1)，59-68。
連結：
石芬芬、周照方(2002) ．藥癮戒治病房護理人員的工作壓力與因應行為之探討．中山醫學雜誌，13(2)，197-208。
連結：
吳明隆、紀有田(2004)．學校行政人員工作壓力與學校效能關係之研究．學校行政雙月刊，29，170-181。
連結：
李榕峻(2005)．安寧療護醫療團隊工作壓力與壓力調適之研究．未發表碩士論文，花蓮：慈濟大學社會工作研究所。
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