古建築營運志工運作模式發展:撫臺街洋樓個案研究

The Volunteers Operation Model for Historic Architecture - The Case study of Futai Street Mansion

華安綺(An-Chi Hua)

指導教授 ： 葉蓉樺

國立臺北藝術大學/文化資源學院學術論文/藝術行政與管理研究所/碩士(2012年)

https://doi.org/10.6835/TNUA.2012.00108

摘要

本研究撫臺街洋樓志工隊三年發展的歷程，藉由個案小型古蹟館所志工的實際營運方式，以文件分析、訪談分析研究方法，對於古蹟營運團隊剛開始運作前三年探討屬於古蹟本身的營運方式。
結果顯示面對50人以下的志工團隊執行，因應扁平化組織而無階層體制，個案以「目標性」變動達到組織需求。由志工訪談中得知：志工獲得招募訊息的管道是到館參觀；主要的參與動機方面為「幫助他人」、「增進自我」、「學習新知」；持續服務的因素方面主要為「服務他人」、「獲得滿足」、「良好組織氣氛」等三方面。此外，志工對組織擴大及擔任組織階位普遍成負面評價。根據研究發現以工作曆的形式，提出小型古蹟館所志工營運建議模式，並且對古蹟志工營運制度提出反思與建議。

關鍵字

文化志工 ； 志工運作模式

並列摘要

In order to better understand how a volunteer team works on a small-scale historic site, this research has focused on the development of the Futai Street Mansion volunteer program over the past three years. Data analysis and interviews of volunteer workers has enabled an understanding of just how the team developed their own unique approach to working on a historic site.
The results indicate a volunteer team of less than 50 workers would follow the principle of “horizontal organization”, in which bureaucratic organization does not exist. Thus they become “goal” oriented through their work. The interviews of volunteers illustrate that most of them learned of the program when they visited the site, and their motives for joining the team were due to such visits. Therefore, when seeking volunteers, it is advisable to target visitors and hand out recruit brochures. When asked about motivation, the interviewees showed that they were inspired by notions of “helping others”, “self-improvement”, and “acquiring new knowledge”. When queried as to why they continued their volunteer work, they expressed being motivated by such ideas as “serving others”, “gaining self-satisfaction”, and “the pleasure of working with others as a unit”. Moreover, most of them had a negative view about expanding the volunteer organization and adopting a structural position. According to this research, it is recommended that a work calendar serve as an operation model for volunteer workers at small historic sites. This study proposes suggestions for reflection on the proper system for volunteer programs at historic sites.

並列關鍵字

cultural volunteers ； volunteer operation model

參考文獻

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