人力資源彈性策略、組織公民行為與組織績效之相關性研究─以東部某區域教學醫院為例

The research on human resource flexibility strategy, organizational citizenship behavior, and performance evaluation - taking one eastern regional teaching hospital as an example

徐沛甄(Pei-Chen Hsu)

指導教授 ： 謝介仁 ； 哈冀連

長榮大學/管理學院/高階管理碩士在職專班(EMBA)/碩士(2015年)

https://doi.org/10.6833/CJCU.2015.00073

摘要

近年來因健保制度調整更動而使醫療人力結構有所改變，企業化的管理模式逐漸被引進醫療機構。本研究欲探討人力資源彈性策略與組織公民行為對組織績效之相關性，並以組織公民行為為干擾變項，檢視人力資源策略與組織公民行為交互作用後，對組織績效之影響。
本研究以東部某區域教學醫院之員工為研究對象，採問卷調查法，以實地發放之方式，共發放300份問卷，有效問卷共 241 份。研究結果顯示人力資源彈性策略與組織公民行為對組織績效皆有正向影響，且組織公民對人力資源彈性策略與行為影響組織績效具有干擾作用。
醫療照護與一般行業如製造業或服務業的性質相異，如何將人力資源策略與組織公民行為適當地應用在醫療機構之管理，以提升醫療照護品質、成本控制與組織績效，為醫療機構管理之重要課題。

關鍵字

人力資源彈性策略 ； 組織公民行為 ； 組織績效

並列摘要

Medical human resources has been changed because of adjustment of National Health Insurance in Taiwan in recent years. The Model of business management is gradually introduced in medical care institutes. The aim of this study was to investigate the influence of human resource flexibility strategy and organizational citizenship behavior on performance evaluation, and the effect of human resource flexibility on performance evaluation with organizational citizenship as a moderating variable.
In this study, a questionnaire survey was conducted to collect research data taken from staff in a eastern regional teaching hospital as a study population. A total of 300 copies of questionnaires were distributed and 241 effective responses were received. The results was shown that both of the human resources strategy and organizational citizenship behavior had a positive effect on performance evaluation. Furthermore, organizational citizenship had a moderating effect on the human resources strategy and performance evaluation.
Medical care is different from manufacturing or service industries. It is important to appropriately manage human resources and organizational citizenship to improve healthcare quality, cost control and performance evaluation.

並列關鍵字

Human Resource Flexibility Strategy ； Organizational Citizenship Behavior ； Performance Evaluation

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