本研究提出一整合性萃智發明性問題解題流程,其為系統化的問題分析與解決方法,主要藉整合眾多萃智(TRIZ)工具與部分非萃智工具建構而成,此流程定義為五個階段:(1)問題定義 (2)問題分析 (3)解答產生 (4) 解答選擇與整合 (5)解答驗證與效益回顧。透過此結構化之流程能有效幫助使用者針對核心關鍵不利點解決問題。本研究除整合問題的分析與解決方法外,並補足解答選擇、整合以及驗證的部分。對複數個概念解以概念選擇方法--普氏矩陣(Pugh Matrix)選擇並整合以得到最適之概念解,再以超效應分析(Super-Effect Analysis)手法將解答效益最大化,而根據求得之最終概念解,可透過虛擬驗證方法以嚴謹的因果邏輯推論,確保解答能達成期望目標並消除可能產生之衍生問題(Secondary Problem)。 本研究貢獻包含:(1) 提供一整合性且系統化的問題解決流程,集結眾多TRIZ分析與解題工具,提供使用者更多平行解題管道,並能步驟化地觸發創新概念解;(2)補足解題流程後續之「解答選擇與整合」、以及「解答驗證」兩階段,具體化ARIZ流程後段步驟,透過整合超效應分析方法,和解答驗證步驟之建構,幫助解題者系統化地完成流程五階段,使所產生之解答能得到其最佳效用,並虛擬驗證解答之可行性; (3) 建立流程表單及其使用說明,以利於實務上之使用。
This research established an integrated problem solving process which integrated many TRIZ (Theory of Inventive Problem Solving) tools and some non-TRIZ tools for systematic problem solving. The process includes five stages: (1) Problem Definition; (2) Problem Analysis; (3) Solution Generations; (4) Solution Selection and Integration; and (5) Solution Verification. This structured problem solving process could help problem solvers to solve problem effectively by aiming at solving of the critical key disadvantage(s). In addition to the traditional TRIZ tools, the process uses Pugh Matrix to select and integrate solutions from a plurality of solutions to obtain a set of integrated best solution. Afterwards, applying Super-Effect Analysis can maximize the effectiveness of the solution. The algorithm of virtual verification through rigorous cause-effect inference can logically verify that the expected goal can be achieved, and the secondary problem can also be detected facilitating problem solving. The contributions of this research include: 1) Establishing an integrated and sys-tematic problem solving process which provide various channels and guide users to solve the problem systematically; 2) Integrating the TRIZ problem solving with “Solution Selection and Integration” and “Solution Verification” substantiating the detail steps for the rear part of ARIZ; 3) Establishing the forms for the full process, including designing the forms for Super-Effect Analysis and Solution verification process.