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Search Symbol (Half-width) Description of Search Symbols
Space "AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " ) Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" : " image process "
? Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
* Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )

Boolean logic combinations of key words is a skill used to expand or refine search parameters.
(1) AND (1) AND: Refines search parameters
(2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters


DOI stands for Digital Object Identifier ( D igital O bject I dentifier ) ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「」 「 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: 10.5297/ser.1201.002
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI ) 。

Abstract 〈TOP〉
Parallel Abstract 〈TOP〉
Reference ( 172 ) 〈TOP〉
  1. 黃品全(2003),顧客接觸人員與上司、同事關係對賦能及服務工作之影響—社會交換的觀點,管理評論,第二十二卷,第四期,頁57~80。
  2. 楊蓓(1987),各領域社會工作人員工作壓力、社會支持與職業倦怠之研究,中華心衛生學刊,4,頁85~101。
  3. 溫金豐、崔來意(2001),高科技公司女性專業人員工作—家庭衝突及工作倦怠之研究:社會支持的效應,管理評論,第二十卷,第四期,頁65~91。
  4. 滿莉芳(2002),情緒勞務工作者情緒勞務負荷與工作結果之研究—以情緒智力與工作特性為干擾,靜宜大學企業管理研究所碩士論文。
  5. 蔡維奇、吳?筘?(2001),組織服務氣候對服務品質的影響:以員工正面情緒表達為中介變項」,台大管理論叢,第十二卷,第一期,149-169頁。
Times Cited (15) 〈TOP〉
  1. 歐庭卲(2012)。警察人員情緒勞務負荷對工作滿足感影響之研究:以新北市政府警察局為例。淡江大學公共行政學系公共政策碩士在職專班學位論文。2012。1-86。 
  2. 湯文鈞(2010)。主管表達生氣對員工績效影響之探討。臺北科技大學商業自動化與管理研究所學位論文。2010。1-62。 
  3. 蘇維苓(2010)。高職綜合職能科教師情緒勞務與工作倦怠關係之研究。臺北科技大學技術及職業教育研究所學位論文。2010。1-161。 
  4. 周松和(2008)。國軍後勤部隊人員情緒勞務認知及其影響因素之研究。中原大學企業管理研究所學位論文。2008。1-88。 
  5. 黃怡菁(2014)。從劇場觀點探討餐飲業服務人員情緒勞務對工作滿足之影響。高雄餐旅學院餐飲管理研究所學位論文。2014。1-92。 
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