高職綜合職能科教師情緒勞務與工作倦怠關係之研究

A Study on the Relationship between Emotional Labor and Job Burnout of Comprehensive Vocation Subject Teachers at Senior Vocational Schools

蘇維苓(Wei-Ling Su)

指導教授 ： 曾淑惠

國立臺北科技大學/人文與科學學院/技術及職業教育研究所/碩士(2010年)

https://doi.org/10.6841/NTUT.2010.00167

摘要

本研究旨在瞭解高職綜合職能科教師情緒勞務與工作倦怠感受之程度與相關性，並探討不同背景變項高職綜合職能科教師在情緒勞務與工作倦怠之差異情形。本研究採問卷調查法，以公私立高職編制於綜合職能科且實際任教之教師為研究對象，並以「高職綜合職能科教師情緒與工作感受」調查問卷為研究工具，共發出問卷446份，回收有效問卷369份，問卷有效回收率82.7％。統計方法採描述性統計、單一樣本t檢定、獨立樣本t檢定、單因子變異數分析與典型相關。經資料處理分析後，獲得以下結論：
一、高職綜合職能科教師情緒勞務感受程度顯著高於中上程度；工作倦怠感受顯著低於中等程度。
二、高職綜合職能科教師情緒勞務感受會因年齡、擔任最久的職務、婚姻狀況、綜職科服務年資、特教資格而有差異。
三、高職綜合職能科教師工作倦怠感受會因婚姻狀況而有差異。
四、高職綜合職能科教師情緒勞務感受越高，則去人性化和缺乏個人成就感的感受就越低
根據研究結果提出建議，以供教育主管單位、教育人員及未來相關研究的參考。

關鍵字

綜合職能科 ； 情緒勞務 ； 工作倦怠

並列摘要

This research aims to understand the correlation between comprehensive vocation subject’s teachers’ emotional labor and job burnout and the differentiation with different background variables on those.
The questionnaire method was used, comprehensive vocation subject’s teachers at senior vocational schools who have been teaching in school year 2009 to 2010 were chosen as participants and “emotional labor and job burnout” questionnaire was developed as the instrument in this study. 446 questionnaires were distributed and 369 effective questionnaires which accounted for 82.6%. Descriptive statistics, one-sample t-test, independent t-test, one-way ANOVA, and canonical correlation were adopted and the conclusions were as follows:
1. Teacher’s emotional labor performed over upper-intermediate level, teachers’ job burnout performed over intermediate level.
2. Teacher’s emotional labor verified by their age, position they stayed the longest, marriage, years of service, and special education qualification.
3. Teacher’s labor burnout verified by marriage.
4.When teachers had higher feelings of emotional labor, they would have lower feelings of job burnout which includes two dimensions, depersonalization and lack of person accomplishment.
Based on the results, the suggestions are provided for education administration, teachers, and follow-up researches as a reference.

並列關鍵字

comprehensive vocation subject ； emotional labor ； job burnout

參考文獻

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