桃園市國中資源班教師情緒勞務與工作倦怠關係之研究

A Study on the Relationship between Junior high School Resource Teachers' Emotional Labor and Job Burnout in Taoyuan City

邢堂萱(Tang-Hsuan Hsing) ； 洪雅惠(Ya-Hui Hung)

《溝通障礙教育》 8卷 (2021/09) Pp. 19-49

https://doi.org/10.6933/TJLCD.202109_8.0002

摘要

本研究旨在探討桃園市國中資源班教師情緒勞務與工作倦怠之現況，和比較不同背景變項之差異，並探討兩者的相關情形。研究方法為問卷調查法，以109學年度擔任桃園市國中資源班教師共300位為研究樣本進行普查，有效問卷294份。採Likert五點量表模式計分，所得資料以描述統計、t考驗、單因子變異數分析、皮爾森積差相關等方法進行統計分析。綜合調查結果與討論，主要研究發現如下：（1）桃園市國中資源班教師情緒勞務屬中高感受程度，工作倦怠屬中低感受程度。（2）桃園市國中資源班教師因「年齡」及「特教背景」不同在情緒勞務部分層面有顯著差異。（3）桃園市國中資源班教師因「年齡」、「特教背景」及「特教年資」不同在工作倦怠整體及部分層面有顯著差異。（4）桃園市國中資源班教師情緒勞務與工作倦怠呈現低度負相關。

關鍵字

情緒勞務 ； 工作倦怠 ； 資源班教師

並列摘要

The purpose of this study was to investigate the status of junior high school resource teachers' emotional labor and job burnout in Taoyuan city, to compare the differences of teachers' attitude among different background variables, and to explore the relationship between emotional labor and job burnout. A five-point Likert scale questionnaire was utilized to collect data. Three hundred junior high school resource teachers of Taoyuan city in the 109th academic year were given the questionnaire, and 294 of them were effective. The descriptive statistics, t-test, one-way ANOVA, and Pearson's correlation were applied to analyze the received data. To summarized the results and discussions, the main findings of this study were as follows: 1. The status of junior high school resource teachers' emotional labor in Taoyuan city was mid high, the status of job burnout was mid low. 2. Age and special education background produced significant average differences in resource teachers' emotional labor. 3. Age, special education background, and years of seniority produced significant differences in resource teachers' job burnout. 4. A low negative correlation was observed between junior high school resource teachers' emotional labor and job burnout in Taoyuan city.

並列關鍵字

resource teachers ； emotional labor ； job burnout

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