資料庫廠商教育訓練人員之核心職能研究

江宜芳

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資料庫廠商教育訓練人員之核心職能研究

江宜芳 , Masters　　Advisor：卜小蝶　　

繁體中文

核心職能；資料庫廠商；教育訓練人員； Core competence ； Database vendor ； Trainers

Abstract │ Reference (64) │ Times Cited (3) │ Altmetrics

Abstract 〈TOP〉

Parallel Abstract 〈TOP〉

Advances in technology have engendered user habit changes while they use library databases. Electronic database resources are gradually ever important for users.
Observations in this study found that librarian workloads have been alleviated because of database vendors’ efforts to teach database users.
This paper seeks to explore the core competencies of trainers in the database vendors in Taiwan. The goals of this study were: (1) to understand the core competencies of database vendor trainers; (2) to identify mechanisms of recruitment, training and evaluation in the database vendors ; (3) to compare the differences of principal competencies of college reference librarians and database of trainers. This study used in-depth interviews and supplemented the resulting data with additional
observations . A total of 21 interviewees including 8 trainers and a supervisor in the database vendors, 5 reference librarians and 7 users in a college setting were
interviewed.
This paper seeks to explore the core competence of database vendor trainers in Taiwan. Incorporating several points of views in the study, the following results are identified: (1). A database vendor educates their trainers mainly from courses of
learning through how an apprentice learns from an experienced master to cultivate their
professional knowledge, service spirit, good communication with customers. For core
competence: professional knowledge and skills, work attitude, interpersonal relationship
and personal traits are then concluded; (2) the most important competency includes
professional knowledge, delivery of teaching strategies and skills, information grasping
skills, enthusiasm and organizational skills; and (3) comparisons made for the
requirements and differences in core competence in database course instruction among
database vendor trainers and reference librarians found that vendor trainers hold the
IV
following features: they are well-grounded in their knowledge of their products; they
implement marketing concepts to their teaching strategies and skills, their computer
techniques are strong; they are humorous while they teach; they take customers’
opinions seriously. However, for reference librarians, they have a strong capability in
grasping diverse information, especially in library resource integration. In addition, the
reference librarians who have long-term contact with users are friendly to users and are
more organized while they teach, poised and quick responses and have a spirit of
life-long learning.
Finally, this study offers some suggestions for database vendors and their
trainers as well as for libraries and reference librarians and suggests some possible
directions for further studies.

Reference ( 64 ) 〈TOP〉

李碧鳳(1996)。國內北區大學圖書館參考館員接受在職訓練之課程內容需求探討。圖書與資訊學刊，17，。
連結：
林鳳儀(2002)。我國企業圖書館館員核心能力之研究。國立台灣大學圖書資訊學研究所，未出版碩士論文。
連結：
陳敏珍(1989)。光碟資料庫系統在參考服務之應用。台北市立圖書館館訊，7(2)，57-63。
連結：
張瓊治（2003）。淺談教育訓練人員之倫理品質。品質月刊，39（11），47-50。
連結：
謝寶煖（2002）。新世紀圖書資訊人才之核心能力。圖書與資訊學刊，41，19-43。
連結：

Times Cited (3) 〈TOP〉

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