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Search Symbol (Half-width) Description of Search Symbols
Space "AND" indicates the intertwining of key terms used in a search
Double Quotation Marks ("") ( " " ) Double quotation marks indicate the beginning and end of a phrase, and the search will only include terms that appear in the same order of those within the quotations. Example: "image process" : " image process "
? Indicates a variable letter. Entering two ? will indicate two variable letters, and so on. Example: "Appl?", search results will yield apple, apply… e , appl y … ( (often used to English word searches) )
* Indicates an unlimited number of variable letters to follow, from 1~n. Example: Enter "appl*", search results will yield apple, apples, apply, applied, application…(often used in English word searches) e , appl es , appl y , appl ied , appl ication … ( (often used to English word searches) )

Boolean logic combinations of key words is a skill used to expand or refine search parameters.
(1) AND (1) AND: Refines search parameters
(2) OR (2) OR: Expands search parameters (3) NOT: Excludes irrelevant parameters


DOI stands for Digital Object Identifier ( D igital O bject I dentifier ) ,
and is the unique identifier for objects on the internet. It can be used to create persistent link and to cite articles.

Using DOI as a persistent link

To create a persistent link, add「」 「 」 before a DOI.
For instance, if the DOI of an article is 10.5297/ser.1201.002 , you can link persistently to the article by entering the following link in your browser: 10.5297/ser.1201.002
The DOI link will always direct you to the most updated article page no matter how the publisher changes the document's position, avoiding errors when engaging in important research.

Cite a document with DOI

When citing references, you should also cite the DOI if the article has one. If your citation guideline does not include DOIs, you may cite the DOI link.

DOIs allow accurate citations, improve academic contents connections, and allow users to gain better experience across different platforms. Currently, there are more than 70 million DOIs registered for academic contents. If you want to understand more about DOI, please visit airiti DOI ) 。



Data Source: Academic Citation Index (ACI)
As Taiwan's largest Citation Index, we currently have on record all Humanities, and Sociology journals that were published in Taiwan. The number of periodicals that are published on a regular basis total around 400 different types. If periodicals that were added to the collection but then halted are counted as well, the number of periodicals total over 500 types. Every year we announce the recorded periodicals' impact factor, etc. to the public, and allow scholars utilize our materials to carry out academic research for free.

Impact Factor: The statistic indicating the average number of times a journal's articles published in the past two years have been cited in the counting year.
Formula: (Number of cites in counting year to articles published in the span of two years ) ÷ (Number of articles published in the span of two years)
Example: The impact factor in 2010 (determined in 2011)
In 2009, Journal A published 15 articles, and these 15 articles were cited 20 times in 2010.
In 2008, Journal A published 16 articles, and these 16 articles were cited 30 times in 2010.
→ →2010's Impact Factor = (20+30) ÷ (15+16) = 1.61 =(20+30)÷(15+16)≒1.61


What is "Preprint"?

In order to provide readers the forefront academic information, after articles are accepted to publish in the journal, we publish them in network before they're printed. Those "on-line first articles" are called the "preprint articles". The preprint articles do not have volume No., page No., publication date, but can be identified by the DOI number. 「 」 Link to the latest version of the article.

How to cite Preprint Articles?

Please use the online publication date and the DOI number of the preprint article to cite the literature.

Cited example (may vary with different formats you cited):

Author name. Article name. Journal name. YYYY/MM/DD online publish in advance.

doi:DOI Number



品質月刊 ; 40卷7期 (2004 / 07 / 01) , P68 - 74

繁體中文 DOI: 10.29999/QM.200407.0015 DOI

    Abstract 〈TOP〉
    Reference ( 21 ) 〈TOP〉
    1. 江義平(2000)。教學服務品質衡量模式建構及分析之研究。亞太管理評論,5(1),95-115。
    2. Anderson, B(1995).High teach v. high touch: A case study of TQM Implementation in higher education.Managing Service Quality,5(2),48-57.
    3. Comm, C. L,Mathaisel, D. F(2000).Assessing employee satisfaction in service firms: An example in higher education.The Journal of Business and Economic Studies,6(1),43-53.
    4. Dion, P. A,Javalgi, R.,Aiss, J. D(1998).An empirical assessment of the Zeithami, Berry and Parasuraman service expectations model.The Service Industries Journal,18(4),66-86.
    5. Engelland, B. T,Workman, L.,Singh, M(2000).Ensuring service quality for campus career services centers: A modified SERVQUAL scale.Joumal of Marketing Education,22(3),236-245.
    Times Cited ( 19 ) 〈TOP〉
    1. 林正郎(2009)。臺北市監理處車輛委外代檢服務品質之研究:以Kano模式探討。元智大學管理研究所學位論文。2009。1-149。 
    2. 黃琳岑(2011)。臺東縣知本溫泉區溫泉旅館服務品質與顧客滿意度之研究。臺東大學進修部運動休閒管理碩(假日)學位論文。2011。1-128。 
    3. 李俊德(2010)。台東縣農會東遊季溫泉渡假村服務品質與滿意度之研究- kano二維品質模式之運用分析。臺東大學進修部休閒事業管理組碩(夜間)學位論文。2010。1-103。 
    4. 董倫賢(2009)。國民小學層級調整後學校行政服務品質與教師工作滿意之研究。臺東大學進修部暑期學校行政碩士班學位論文。2009。1-141。 
    5. 蔡福銀(2006)。台南地區醫院門診醫療服務品質、病患滿意度與回診意願關係之研究。長榮大學經營管理研究所(博)學位論文。2006。1-109。 
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