從意義建構取向探討國立中央圖書館臺灣分館之視障服務

National Taiwan Library Services for Visually Impaired People: A Study Using Sense-Making Approach

張博雅(Po-Ya Chang) ； 林珊如(Shan-Ju Lin Chang)

《教育資料與圖書館學》 47卷3期 (2010/03) Pp. 283-318

https://doi.org/10.6120/JoEMLS.201003_47(3).0322.RS.AM

摘要

本文以實務問題解決為導向，應用Dervin以使用者為中心的意義建構取向，以國立中央圖書館臺灣分館（簡稱央圖臺灣分館）的視障讀者為研究對象，從使用者角度探討視障者的資訊尋求行為，試圖回答：視障者利用圖書館的情形（含動機與經驗），符合視障者需求的服務策略，視障者對服務策略的需求程度等三個研究問題。本研究首先訪談23名視障者（全盲者15人，弱視者8人，年齡自24歲到83歲不等）的圖書館利用行為；其次，參酌訪談結果，擬訂問卷選項，調查280名視障者（全盲者215人，弱視者70人，年齡自9歲到67歲不等）的意見；最後，依據研究結果，分別就央圖臺灣分館、視障圖書館及視障服務機構，與政府單位等三方面，提出建議。，

關鍵字

視障者 ； 國立中央圖書館臺灣分館 ； 意義建構理論 ； 資訊尋求行為 ； 公共圖書館

並列摘要

The purpose of this study is to examine information seeking behavior of visually impaired people using the library. This study also seeks to discover how visually impaired people use libraries whilst analyzing the barriers and problems they experience, and whether libraries actually meet their needs. The Research framework of this study followed the Sense-Making theory, which is problemsolving oriented. Subjects for this research were chosen from the visually impaired users of the National Taiwan Library (NTL). This study used semistructured interviews and questionnaires to collect data, including 23 individual interviewees (15 were blind, 8 were partially sighted, aged from 24 to 83) and 280 participants for the survey study (210 were blind, 70 were partially sighted, aged from 9 to 67). Based on the results, the authors of this paper offered some practical suggestions to NTL for the quality and service of collections, librarians, services, and equipments and environments. The authors also offered some suggestions to visual disability service units and government departments in order to serve as references for improving services for visually impaired people.

並列關鍵字

Visually impaired people ； National Taiwan Library ； Sense-Making theory ； Information seeking behavior ； Public libraries

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