應用平衡計分卡評估公共工程專案管理績效之研究-以國防部興建辦公大樓為例

Applying Balanced Score Card for Evaluating Public Construction Project Management Performance —A Case Study of Office Building Projects of Ministry of Defense

李淇華(Chi-Hua Li)

指導教授 ： 曾惠斌

國立臺灣大學/工學院/土木工程學研究所/碩士(2008年)

https://doi.org/10.6342/NTU.2008.10542

摘要

現今公共工程種類繁多，舉凡橋樑、辦公大樓、隧道、公路等，其規模日益龐大，介面也趨向複雜，國人對其品質之要求亦隨之提高，無形中增加了各機關之執行壓力，國防部所屬列管之工程，亦屬公共工程之範疇，其管理模式較著重於工程進度及預算執行率，且自88年5月27日「政府採購法」實施後，國軍在工程人員逐年減少之情況下，國防部對於規模複雜之工程案件，多依該法第39條「機關辦理工程委託專案管理廠商評選及計費辦法」徵選專案營建管理廠商（Professional Construction Management），故，其執行之績效評估將不僅止於此，其範圍應包含工程全生命週期，方能有效分析執行缺失。
本研究主要目的係以平衡計分卡為主要架構，並結合使用者、專案管理、內部流程及學習與成長等四構面，並參酌相關文獻、法規、契約及實際實務上產生之問題，藉由專家訪談及權重問卷，建立一套合於軍事機關工程績效評估系統，作為各專案績效評估之依據，如績效不佳，亦可藉此評估系統瞭解專案執行之問題或是窒礙，從而即時改善以提升專案執行績效，甚或是工程主辦機關的整體成效。
本研究搜集了二個國防部列管之重大工程作為研究案例，分別探討已完工及執行中之專案管理績效，以驗證本研究成果之可行性，作為後續國軍工程專案績效評估之參考，以提升軍事工程之營建管理成效。

關鍵字

軍事 ； 國防部 ； 評衡計分卡 ； 績效評估

並列摘要

Public construction projects are numerous in nowadays. Bridges, office buildings, tunnels, and roads are all included. As the scale of these projects keeps increasing, the interfaces involved have become more complicated. Besides, the nationals also demand higher construction quality, giving more pressure to the authorities in charge of the implementation. Projects supervised by Ministry of Defense (MOD) are public construction projects as well. The management of these projects focuses more on construction progress and budget implementation efficiency. Since the Government Procurement Act went into effect on May 27th of 1999, MOD has applied the 39th article of the Act, which regulates “the selection of professional construction management companies and calculation of service fees”, to select professional construction management companies, under the promotion of “streamlining plan” and “progressive plan” of the national army and the gradual decrease of construction human resources. Therefore, implementation performance evaluation should be further extended to cover the whole life cycle of construction so as to generate effective analysis results.
This study used balanced scorecard as the research framework, and integrated four constructs, including user, project management, internal process, and learning and growth into the framework. Through a review of related literatures, regulations, contracts, and issues that have arisen in practice, expert interviews and weighted questionnaire survey were conducted to establish a construction performance evaluation system as the basis for project performance evaluation. In the case of dissatisfactory performance, this evaluation system could help institutions in charge understand the problems or obstacles in project implementation and therefore immediately improve project implementation performance or even the overall performance of the institutions.
In this study, two major construction projects supervised by MOD were collected to explore the management performance on the projects already completed and the projects still under implementation to verify the feasibility of the proposed system. The results could serve as a reference for future evaluation of military construction projects to enhance the effectiveness of construction management of military projects.

並列關鍵字

military ； Military of Defense ； balanced scorecard ； performance evaluation

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