物流倉儲導入知識管理的可行性-以U公司為例

由於全球市場的變化快速，二十一世紀即為知識經濟時代，在知識經濟時代中，企業為了以求永續的經營，除了強化本身的能力之外，誰能夠掌握知識和技術就能主宰競爭的未來。未來是知識與技術的競爭，加上資訊科技與網際網路興起，而創新策略也走入新的世紀，為了提高組織績效，企業知識的管理與分享及創新策略也更為重要，有效的知識管理及創新策略，將會是企業獲勝的重要關鍵之一。在強調為顧客創造價值及追求卓越品質的今日，創新技術與知識管理所具有的策略性意義確實不容忽視，因此本研究乃針對U公司的物流倉儲為研究對象，以深度訪談的方式，來探討將來推動知識管理的可行性，希望從中建立知識管理之初步概念，以期為企業將來提升競爭力有所助益。

關鍵字

知識管理；深度訪談法；可行性

並列摘要

Due to the dynamic changes in the global market,the 21st century will be the century based on knowledge economy. In the age of knowledge economy, enterprises have to do more than improving their own productivity in order to achieve continuous success; those who master knowledge and technology will take control of the competitive future. There will be competition concerning knowledge and technology in the future, along with the rising information technology and internet, and the innovation strategy will also play a new role in the new age. In order to promote the organization’s performance, the management and sharing of knowledge and the innovation strategy of the enterprises will become more important, hence, the effective knowledge management and the innovation of strategy will be the key to win for enterprises. Today since we emphasize creating value and pursuing high quality for customers, the strategic meaning of technology innovation and knowledge management should not be ignored. This thesis focuses on U company’s logistics and warehousing. It is to find out the feasibility of promoting knowledge management in the future, and thus comes to a tentative conclusion by which enterprises will benefit in promoting competition.